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About the Role
The Pricing and Systems Analyst is responsible for managing the configuration of key billing and customer care systems to support business strategies for pricing, billing, credit, collection, and communication. This role involves collaborating with functional and technical leads, as well as external providers, to ensure changes are approved, designed, tested, and implemented within time and budget constraints, ultimately enhancing customer experience and meeting business SLAs. A deep understanding of billing, rating, and customer care systems is essential for this position.
Responsibilities
- Manage workflow, ensuring deadlines are met and priorities progressed according to predefined targets.
- Provide advice to the business on end-to-end billing systems ability to support new products and services at a concept stage.
- Liaise with internal departments to facilitate use of existing system functionality to meet new product pricing and call record rating requirements.
- Liaise with IT and external vendors in relation to system and product configurations.
- Develop and maintain relationships with and across functional areas within VHA that contribute to product and services development.
- Manage technical product and system development related activities and ensure that business needs are defined and addressed fully and consistently.
- Determine system table configuration capabilities to support product pricing, call record rating and other system requirements.
- Create design documentation to facilitate system configuration delivery.
- Ensure timely and accurate update of product pricing and rating tables in accordance with product development/marketing requirements.
- Ensure correct authorization is provided for all table update requests.
- Ensure integrity of the billing systems through strict audit control checks on all configuration updates and modifications.
- Ensure documentation is created and maintained on all relevant table processes.
Requirements
- 3+ years commercial business experience within telecommunications or a technology-driven industry.
- Appreciation of internal controls needed in a production environment.
- Advanced knowledge of customer management and Retail billing systems.
- Understanding of business applications, interfaces and integrated operational environments.
- Well-developed time management skills and ability to prioritise workload.
- Well-developed configuration experience with Oracle Siebel.
- Well-developed configuration experience with Oracle BRM.
- Well-developed configuration experience with Matrixx.
- Well-developed configuration experience with CSG Interconnect.
- Well-developed configuration experience with Salesforce CPQ.
- Tertiary qualification in related discipline highly desirable.
- Experience with enterprise class computer systems.
- Telecommunications experience.
- Technical and operational knowledge of Intercarrier, retail billing, rating, customer care, analytics, and product catalogue systems with Comviva MBAS, Comviva VMS, SAS RTDM, Nokia Mediation is highly desirable.
Skills
- Billing systems
- Rating systems
- Customer care systems
- Oracle Siebel
- Oracle BRM
- Matrixx
- CSG Interconnect
- Salesforce CPQ
- Comviva MBAS
- Comviva VMS
- SAS RTDM
- Nokia Mediation
- Intercarrier systems
- Retail billing systems
- Analytics systems
- Product catalogue systems
Location
- Barangaroo
Work Type
- Hybrid
Experience Level
- 3+ years
Education Level
- Tertiary qualification in related discipline highly desirable
Benefits
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
- 'Your Leave' - additional leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
About the Company
- TPG Telecom is committed to creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background.
- TPG Telecom acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Equal Opportunity
- Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.