Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Relations Team Leader (Executive Lounge) role.
Rezi rewrites your resume against Marriott's job description. Free.
Tailor your resume to this Guest Relations Team Leader (Executive Lounge) role.
Rezi rewrites your resume against Marriott's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Relations Team Leader (Executive Lounge) posting at Marriott — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Relations Team Leader (Executive Lounge) posting at Marriott — free, in seconds.
About the Role
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Responsibilities
- Respond to guest questions and follow up to ensure satisfaction.
- Take and confirm reservations and cancellations.
- Provide guests with information on property amenities, services, room features, and local attractions.
- Arrange special guest requests such as spa services, transportation, and reservations.
- Contact appropriate departments to resolve guest requests.
- Collaborate with management to develop and implement ideas and procedures to improve department performance.
- Assign and ensure timely completion of work tasks meeting quality standards.
- Adhere to company policies, maintain professional appearance, and protect company assets.
- Welcome and acknowledge guests, anticipate needs, assist individuals with disabilities, and express appreciation.
- Communicate clearly and professionally, prepare accurate written documents, and answer telephones with proper etiquette.
- Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards.
- Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements
- A genuinely warm & welcoming demeanor
- Personable communication skills
- Energising motivation
- A passion for the industry and a desire to excel in service
- New South Wales Responsible Service of Alcohol certification
- Ensure uniform and personal appearance are clean and professional
Skills
- Communication
- Customer Service
- Problem-Solving
- Teamwork
- Time Management
Location
- New South Wales
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Benefits
- Team-spirited co-workers
- Encouraging leadership
- Discounted room rates on hotels worldwide
- Discount on food and beverages at participating Marriott International hotels worldwide
- Recognition programs
- Wellbeing & mindfulness programs
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you're happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
- In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.