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About the Role
We're looking for a commercially minded Client Delivery Lead to take ownership of delivery outcomes and strengthen strategic client relationships across our Commercial portfolio. This role sits at the intersection of client relationships, technology delivery, and business growth, ensuring exceptional outcomes while identifying opportunities to create greater client value.
Responsibilities
- Lead end-to-end delivery performance across client engagements, driving quality, governance, risk management, and financial performance.
- Partner with senior client stakeholders, understand their business priorities, and become a trusted delivery advisor.
- Identify opportunities within existing engagements, shape solutions, and convert successful delivery into expanded business.
- Own delivery forecasting, revenue, margins, and corrective actions to ensure sustainable outcomes.
- Work closely with Account, Practice, and People Leaders to mobilize capabilities and build high-performing delivery teams.
- Champion delivery excellence, continuous improvement, and strong delivery practices.
Requirements
- Proven experience leading IT Professional Services engagements within complex enterprise environments.
- Strong delivery leadership across projects, consulting, or hybrid delivery models.
- Experience working with Commercial sector clients across industries such as retail, FMCG, property, infrastructure, transport, utilities, or other large enterprise environments.
- A track record of building trusted relationships with senior client stakeholders.
- Commercial acumen and an understanding of revenue, margin, forecasting, and contract performance.
- A growth mindset with the ability to spot opportunities, influence outcomes, and turn great delivery into lasting client partnerships.
- The ability to bring delivery, account, and capability teams together to achieve shared goals.
- Valid Australian work rights.
- Willingness to undergo relevant background, probity, and police checks.
Skills
- Delivery leadership
- Client relationship management
- Commercial acumen
- Revenue forecasting
- Margin analysis
- Contract performance management
- Solution shaping
- Team collaboration
- Continuous improvement
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior
About the Company
- NCS Australia is a challenger alternative in technology services and consulting with over 47 years of Australian heritage.
- We partner with governments and leading organizations to solve complex challenges and deliver impactful outcomes.
- Our people bring expertise across technology, consulting, delivery, operations, sales, and corporate functions.
- We foster a collaborative environment where employees can make an impact.
- We value Adventure, Excellence, Integrity, Ownership, and Unity.
Equal Opportunity
- We celebrate diversity and inclusion.
- We value different perspectives, experiences, and strengths.
- We are committed to an inclusive workplace where everyone has the opportunity to contribute, grow, and succeed.
- We provide equal employment opportunities and reasonable adjustments throughout the recruitment process.