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About the Role

As a Care Coordinator, you will lead day-to-day care coordination to ensure consistent, person-centered care for Memory Care residents at Frank Residences. You will support the Health & Wellness team by modeling dementia care best practices, reinforcing staff training, and partnering with residents, families, and staff to address care needs and support quality outcomes. This role also supports clinical and administrative operations, including appointment coordination, provider follow-up, and compliant documentation practices.

Responsibilities

Lead by example with a hands-on approach that promotes teamwork, resident dignity, and memory care best practices.
Reinforce adherence to care-related policies, procedures, and resident rights requirements.
Maintain confidentiality of resident, employee, and community information in accordance with HIPAA and organizational policies.
Assist with incident reporting and follow-up documentation in compliance with community policies and regulatory requirements.
Coordinate and monitor daily Resident Service Partner (RSP) workflow to support timely completion of assignments and consistent resident care.
Communicate barriers, concerns, or performance issues to Health & Wellness leadership.
Follow communication and documentation standards to ensure continuity of care and timely follow-up.
Assist with staffing coordination and schedule adjustments to support safe resident coverage.
Coordinate onboarding and orientation for non-employee home care agency staff and ensure required documentation is complete and compliant.
Provide onboarding, in-service training, and coaching for memory care staff and private caregivers.
Support residents with activities of daily living (ADLs), cueing, redirection, monitoring, and engagement to promote comfort, dignity, and safety.
Collaborate with Life Enrichment staff to support memory care programming and meaningful resident engagement.
Observe residents for changes in condition, mood, or functional ability and promptly report concerns to leadership.
Participate in resident care plan meetings and contribute observations, behavioral trends, and service recommendations.
Communicate respectfully with residents, families, and staff regarding care needs and concerns; escalate high-risk situations appropriately.
Provide administrative and operational support to the Unit Coordinator and Director of Memory Care as needed.
Utilize dementia-informed approaches to redirect behaviors and support person-centered care strategies.
Document resident services provided, including ADLs, activity participation, behavior interventions, and changes in condition.
Follow safety guidelines, including proper body mechanics, safe transfers, and universal precautions.
Escort residents to appointments, programs, and outings while ensuring safety and supervision standards are maintained.
Respond appropriately to resident emergencies in accordance with training and community protocols.
Support care coordination and service delivery for Assisted Living residents as needed.
Perform other duties as assigned.

Requirements

High school diploma or equivalent required.
One (1)+ year of experience providing residential care and/or leading programs for older adults or individuals with dementia preferred.
Strong interpersonal, customer service, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Excellent verbal and written communication skills.
Ability to work collaboratively as part of a team environment.
Demonstrated ability to handle sensitive and confidential situations professionally.
Strong computer skills, including Microsoft Office applications and electronic health record systems.
Ability to communicate effectively with residents, families, and staff at all organizational levels.
Ability to read, write, and comprehend verbal and written instructions in English.
Reliable attendance and punctuality required.
Ability to lift a minimum of fifty (50) pounds.
Ability to exert muscle force to lift, push, pull, or carry.
Ability to use abdominal and lower back muscles over time without fatigue.
Ability to stand and/or sit for extended periods.
Ability to bend, stoop, stretch, twist, sit, and reach.
Fine motor skills with good visual and auditory acuity.

Skills

Dementia care best practices
HIPAA
Microsoft Office applications
Electronic health record systems
Activities of daily living (ADLs)
Communication
Customer service
Organization
Problem-solving
Teamwork

Location

San Francisco, CA

Work Type

Full-Time

Experience Level

1+ year experience preferred

Education Level

High school diploma or equivalent

Salary/Compensations

$30.00 to $35.00 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
403(b) Retirement Plan
Paid Time Off (PTO)
Tuition Reimbursement
Commuter Benefits
Weekday Shuttle Service to and from Glen Park BART Station

About the Company

The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, offering a continuum of care including assisted living, memory care, long-term skilled nursing, short-term rehabilitation, and an acute geriatric psychiatric unit.
Founded in 1871 and formerly known as the Jewish Home, SFCJL supports over 2,500 older adults annually through innovative programs rooted in Jewish values.
SFCJL fosters an inclusive culture with a diverse team of 950 members working together in shared purpose.
It is a mission-driven nonprofit organization offering competitive compensation and comprehensive benefits.
The organization provides meaningful work that positively impacts the lives of older adults.
SFCJL offers a supportive, team-oriented environment with opportunities for professional growth and development.
Leadership is collaborative and focused on enhancing the employee experience.

Equal Opportunity

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace.
We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.