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About the Role
As a Key Holder, you will be responsible for delivering excellent customer service and driving sales on the sales floor. You will also be entrusted with managing the store in the absence of the Store Manager, including opening and closing procedures, cash handling, and serving as the primary point of contact for the team during your shifts. This role offers an opportunity for growth for individuals ready to lead by example and take ownership of shift outcomes.
Responsibilities
- Greet and engage every customer, offering guidance on style, fit, and product features to deliver a knowledgeable, memorable experience
- Drive individual and store sales performance through strong clienteling and product expertise
- Open and close the store according to Company procedures, including managing keys, alarm codes, and building security
- Count cash drawers, reconcile registers, prepare deposits, and complete end-of-day reporting
- Lead shifts without a manager on site by assigning floor zones, breaks, and tasks to the team
- Resolve customer concerns and routine operational issues on shift, and know when to escalate to the Store Manager
- Model sales techniques and product knowledge for newer team members, and support onboarding
- Process sales, returns, exchanges, repairs, and alteration orders accurately at the register
- Track alteration and repair orders from intake through customer pickup
- Partner with our e-commerce customer service team to resolve cross-channel customer issues
- Receive, process, and stock incoming shipments, and support cycle counts and inventory accuracy
- Keep merchandising standards, floor sets, and cleanliness sharp across the sales floor and stockroom
- Communicate shift notes, sales results, and operational issues to the Store Manager at handoff
Requirements
- 1+ year of retail or sales experience
- Experience with POS systems and cash handling
- Strong customer service and clienteling skills
- Demonstrated reliability, attendance, and punctuality
- Sound judgment and the confidence to serve as point of contact on shift
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Availability to work opening and closing shifts, weekends, and holidays
- Ability to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 lbs
Skills
- POS systems
- Cash handling
- Customer service
- Clienteling
- Sales techniques
- Product knowledge
- Organizational skills
- Attention to detail
- Written communication
- Verbal communication
- Shopify POS
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year retail or sales experience
- Prior key holder or opening/closing experience preferred
Benefits
- Employee discount on Taylor Stitch product
About the Company
- Taylor Stitch is a men’s lifestyle company headquartered in San Francisco, designing timeless, high-quality, and sustainable clothing built to last.
- We pride ourselves on exceptional, seamless customer service on and offline, and on stores that are clean, organized, and ready for every customer who walks in.
- Taylor Stitch is part of The Digital Stronghold, a portfolio of men’s lifestyle and performance brands including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics.
- Together, we build brands with staying power, backed by teams who care about the craft, the customer, and each other.
- Our Values: Own the outcome, Move with purpose, Speak truth, listen fully, Learn and share, Drop the ego, Build for the long haul.