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About the Role

The Assessment Specialist conducts client assessments and provides case management, service coordination, and supportive counseling to support housing stability, recovery, and independent living. This role develops individualized service plans, connects clients to community resources, maintains accurate documentation, and collaborates with internal and external partners to promote positive client outcomes.

Responsibilities

Manage an assigned caseload and maintain regular contact with clients to assess needs, monitor progress, and support goals related to housing stability, recovery, and independent living.
Provide comprehensive case management, supportive counseling, and service coordination using a client-centered and strengths-based approach.
Conduct assessments and develop, implement, and monitor individualized service plans, including psychosocial and independent living plans, to address barriers related to housing, recovery, employment, and self-sufficiency.
Coordinate referrals and services with medical, mental health, substance use treatment, vocational, housing, and other community-based providers.
Assist clients in obtaining and maintaining benefits, entitlements, housing, employment opportunities, and supportive resources, including HRA, Social Security, public assistance, and other community services.
Teach, model, and reinforce independent living skills, including activities of daily living, budgeting, household management, and community integration.
Facilitate client intake, admissions, assessments, and orientation processes in accordance with program policies and procedures.
Conduct routine unit and living-area inspections and address identified client needs, safety concerns, and program compliance issues.
Maintain accurate, timely, and complete documentation, including assessments, service plans, progress notes, case notes, referrals, and other required program records.
Escort or accompany clients to appointments and services as needed, including medical, behavioral health, housing, benefits, and other community-based appointments.
Participate in interdisciplinary team meetings, case conferences, and community meetings to coordinate services and promote positive client outcomes.
Monitor client well-being and respond appropriately to crises, emergencies, and safety concerns, including providing First Aid and CPR assistance when certified and required.
Collaborate with program staff, supervisors, and external service providers to ensure continuity of care and support successful client outcomes.
Work in community and field-based settings, including during inclement weather, as required to meet client and program needs.
Demonstrate professionalism, effective communication, and sound judgment in a fast-paced and emotionally demanding environment while adapting engagement strategies to individual client needs.
Enter and maintain accurate client demographic and personal information within the AWARDS database and complete all required intake and initial case documentation.
Perform other duties as assigned.

Requirements

High School Diploma or GED required.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and related computer applications.
Experience working in residential treatment, supportive housing, shelter, or similar human services environments.
Experience working with individuals experiencing homelessness.
CPR certification or the ability to obtain certification within a designated timeframe.

Skills

Microsoft Office Suite
Client-centered approach
Strengths-based approach
Case management
Supportive counseling
Service coordination
Assessment
Individualized service plan development
Referral coordination
Benefits and entitlements assistance
Independent living skills training
Documentation
Interdisciplinary collaboration
Crisis response
De-escalation techniques
First Aid
CPR
Electronic health records (EHRs)
Case management databases
Electronic documentation systems
Housing resources knowledge
Public benefits knowledge
Community services knowledge
Recovery-oriented practices knowledge

Location

Manhattan
Brooklyn
The Bronx
Queens

Work Type

Full-time
Onsite

Experience Level

Experience working in residential treatment, supportive housing, shelter, or similar human services environments
Experience working with individuals experiencing homelessness

Education Level

High School Diploma or GED
Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field preferred

Benefits

Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
403(b) retirement plan with BRC matching contributions
Tuition assistance and a variety of career development and training opportunities
Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
Free resources for legal, financial, and personal support

About the Company

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect.
We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment.
Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!