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About the Role
Partner with clients and internal stakeholders to drive retention, expansion, and product adoption by leveraging data for insights and strategic decisions. Build engagement and retention strategies for the existing client base, collaborating with sales/marketing teams to drive adoption and outcomes. Understand customers through data analysis and feedback to develop retention strategies. Support business growth and autonomously own projects for revenue and operational expansion.
Responsibilities
- Design and automate a recurring feedback schedule at critical client lifecycle stages to gather data on improving overall client experience.
- Translate client feedback into actionable insights and collaborate with Sales, Marketing, Product & Account Management to inform roadmap priorities.
- Develop client engagement strategies to help account management teams build stronger relationships through tiered engagement playbooks, in-person events, and executive level engagement.
- Develop and host client events, conferences, and webinars focusing on industry expertise, best practices, and knowledge sharing.
- Regularly report on the effectiveness of strategic programs to senior management, providing insights and recommendations for ongoing improvements.
- Manage multiple concurrent workstreams, stakeholders, and timelines to ensure on-time, high-quality delivery.
- Contribute to the development of scalable implementation of processes and best practices across the team.
Requirements
- 5+ years of relevant experience in marketing, account management, strategy, or consulting, preferably in SaaS, AdTech, MarTech, or startup environments.
- Experience working within multi-channel marketing ecosystems (SMS, RCS, email, push, CDPs, ESPs, marketing automation platforms).
- Demonstrated ownership of ambiguous projects and self-defining objectives and priorities.
- Experience building standard operating procedures that have been successfully adopted by larger teams.
- Proven ability to work effectively cross-functionally, building relationships and ensuring cohesive strategies towards common business goals.
- Strong, hands-on project management and event management experience.
Skills
- Analytical
- Communication
- Strategic
- Operational
- Project management
- Event management
Location
- NYC
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $120,000 - $128,000
Benefits
- Career ownership and growth opportunities
- Flexible vacation policy
- Robust benefits package
- Catered meals
- Team events
- Happy hours
About the Company
- Share Local Media (SLM) is a rapidly growing startup reimagining offline marketing for tech and e-commerce companies.
- SLM transforms offline marketing channels like direct mail and OOH into high performing, scalable channels for digitally native clients.
- The company uses an inputs-based approach, re-engineering channels for easier testing, faster execution, better measurement, and increased effectiveness.
- SLM operates as a full-service direct mail & OOH agency, media program operator, and technology platform for brands like Casper, Away, and Grubhub.
- The company focuses on direct response marketing, data-driven client service, and premium branding.
- SLM values data-driven thinking, speed, persistence, creativity, and teamwork.
- The company is excited about transforming traditional channels through data, product, technology, and a service-driven mentality.