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About the Role
Burly Boyz Moving & Storage is seeking a Sales Manager to build and lead a team of phone-based Relocation Specialists. This role focuses on coaching the team to close high-ticket sales, improve customer transitions, and drive company expansion.
Responsibilities
- Coach RSs on consultative phone selling, including discovery, value building, objection handling, pricing, and closing.
- Review recorded calls and quotes to identify coaching opportunities.
- Analyze Closed Lost opportunities to identify areas for improvement.
- Provide live deal coaching for high-value and difficult opportunities.
- Coach attachment and add-on selling for services like packing, materials, and protection plans.
- Develop and deliver sales training on common objections and customer scenarios.
- Create and track individual coaching plans for RSs to ensure measurable results.
- Support the onboarding and development of new RSs.
- Monitor individual and team performance against targets for revenue, closing percentage, average price per move, quote volume, speed to quote, call activity, and pipeline conversion.
- Ensure timely lead contact, quote delivery, and active management of open opportunities.
- Identify and address underperformance with clear expectations and action plans.
- Recognize and reinforce strong performance.
- Manage RS schedules, coverage, and attendance to ensure adequate sales staffing.
Requirements
- 10+ years of sales experience.
- 5+ years directly managing salespeople with performance responsibility.
- Experience leading a geographically distributed team.
- Proven history of meeting or exceeding measurable sales targets, both personally and as a manager.
- Demonstrated experience coaching salespeople and improving their results.
- Experience running regular 1:1s, addressing underperformance, and building performance improvement plans.
- Willingness to remain customer-facing as a player-coach.
Skills
- Strong objection-handling and negotiation skills in a phone-based environment.
- Ability to review recorded calls and provide specific, direct, constructive feedback.
- Fluent with sales KPIs: revenue, closing percentage, average ticket, quote volume, activity, and pipeline conversion.
- Ability to have difficult conversations calmly, respectfully, and directly.
- Comfortable with CRM systems, call analytics, dashboards, and AI-supported sales tools.
- Strong written and verbal communication skills.
Location
- Edmonton
- Calgary
- Vancouver
- Toronto
Work Type
- Full-time
- Onsite
Experience Level
- Sales Manager
- 10+ years sales experience
- 5+ years management experience
Salary/Compensations
- $85,000 to $90,000 including base and commissions
- Plus Annual Bonuses
Benefits
- Competitive base salary plus performance-based compensation tied to team results.
- Comprehensive training on Burly Boyz services, pricing and systems.
- Health, dental and vision benefits following the probationary period.
- Company events and company provided gear.
About the Company
- Burly Boyz Moving & Storage is a Canadian company providing local and long distance relocation, packing and storage services.
- Operates depots in Edmonton, Calgary, Vancouver and Toronto.
- A growing national company.