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About the Role
The Sales Associate is a key member of the customer service team, responsible for creating memorable customer experiences through authentic engagement and product expertise. This role requires deep product knowledge, a passion for sustainable fashion, and an understanding of personal style.
Responsibilities
- Exude upbeat and contagious energy.
- Create memorable customer impacts through storytelling and authentic engagement.
- Become an expert in sustainable fashion, product knowledge, and personal style.
- Provide a seamless customer experience between retail stores and ecommerce platforms.
- Communicate effectively with purpose across various platforms.
- Achieve personal results within a retail business, consistently outperforming sales and performance goals.
- Contribute to the brand's purpose and demonstrate advocacy through business.
- Be available during business hours, including nights, weekends, and holidays.
- Bend, reach, stretch for product, and lift/carry/move at least 40 lbs.
- Climb ladders, move around regularly, and stand for extended periods.
Requirements
- Experience in a similar scope, preferably with hi-growth direct to consumer retail brands.
- Omnichannel awareness.
- Adept with technology and apps.
- Strong communication skills.
- Proven track record of achieving personal results in a retail business.
- Passion for contributing to a brand with purpose.
- Natural people person with a desire to engage and nurture relationships.
- Ability to acknowledge and learn from mistakes.
- Willingness to engage in hard work, be resourceful, and think outside the box.
- Inquisitive mind, comfortable asking questions and challenging the status quo.
- Ability to spread positivity and embrace brand values.
- Solution-oriented approach to problems; self-starter who thrives in ambiguity.
- Reliable and consistent in following through with commitments.
- Open to feedback and committed to continuous learning and growth.
- Embrace radical candor, directness, and truthfulness to build trust.
Skills
- Sustainable fashion knowledge
- Product knowledge
- Personal style expertise
- Storytelling
- Authentic engagement
- Technology and app proficiency
- Communication
- Sales
- Customer service
- Relationship building
- Problem-solving
- Adaptability
Location
- New York City locations
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $17—$20 USD
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Faherty is a family-run lifestyle and apparel brand founded in 2013, focused on creating high-quality, sustainably minded, feel-good favorites.
- The company is committed to building a new American legacy by prioritizing comfort without compromising quality and reducing environmental impact.
- Faherty acknowledges the fashion industry's impact and is dedicated to becoming better stewards of the planet.
- The brand believes in the power of conversation and connection for real change and supports people and organizations making a difference.
- The leadership team collaborates in an energetic and creative environment.
- Faherty values diversity and encourages applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.
- The company strives to lead consciously, bravely, and inclusively.
- Core values include: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.
Equal Opportunity
- We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.