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About the Role
The Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. These solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.
Responsibilities
- Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
- Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
- Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
- Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
- Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
- Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
- Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
- Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
- Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
- Champion diversity and belonging to contribute to an open and inclusive environment.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7+ years knowledge on return on investment of specialty solutions area to lead solution win.
- Experience as an AE, or in alternative sales/ customer service role.
- Understanding of business sales processes.
- Travel required: 30-50%
Skills
- AI integration
- Sales cycle management
- Territory planning
- Account planning
- Executive relationship building
- Cross-functional collaboration
- Business value articulation
- ROI analysis
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 7+ years
Salary/Compensations
- Base pay: $139,400 - $230,000
- On Target Earnings (OTE) incentive compensation structure
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.