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About the Role
As a P&C Technical Solutions Architect within our Advisory practice, you will lead client support work, leveraging operations consulting and customer service knowledge to enhance service operations, streamline processes, and implement technology-enabled service models. In this Manager role, you will guide teams, coach junior staff, and own workstreams supporting property and casualty insurance organizations with underwriting, policy administration, claims, and servicing.
Responsibilities
- Lead P&C technology solution design across customer service and policy administration workstreams.
- Manage client engagements by translating business needs into system architecture, configuration, and deployment.
- Guide teams through application analysis, solution mapping, and implementation planning for Guidewire and non-Guidewire platforms.
- Coordinate functional and technical discussions to align service models, workflows, and data requirements with insurance operations.
- Review solution deliverables, identify gaps, and drive issue resolution across project timelines and workplans.
- Mentor team members in system design, process redesign, and issue analysis to strengthen delivery capability.
- Leverage business data analytics, customer insight, and process modeling to inform technology recommendations.
- Support service delivery transformation by improving automation, digital tooling, and customer experience capabilities.
Requirements
- At least a Bachelor's degree.
- At least 5 years of experience.
Skills
- P&C insurance operations knowledge across underwriting and claims.
- Guidewire or other insurance platform implementation experience.
- Client-facing workstream management across policy administration and servicing.
- Team coaching through process redesign and service delivery improvement.
- Data analytics utilization to identify operational opportunities and trends.
- Quality, timeline, and deliverable validation across concurrent projects.
Location
- Up to 60% travel
Work Type
- Manager
Experience Level
- Manager
Education Level
- Bachelor's degree
Salary/Compensations
- $99,000 - $232,000
Benefits
- Medical
- Dental
- Vision
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
About the Company
- PwC is an equal opportunity employer.
- PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
- Learn more about how we work: https://pwc.to/how-we-work
Equal Opportunity
- All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
- For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
- At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
- We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.