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About the Role

Salesforce is seeking a U.S. based Employee Success Business Partner (ESBP) to join our ES organization. This role will partner closely with ES teams to coordinate and roll out ES programs and initiatives. The role will provide dedicated support to ESBPs and Leaders within the sales distribution team on various HR functions.

Responsibilities

Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
Partner with the ESBPs and the business units they directly support to deliver on the organization’s talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
Partner with leadership to drive organizational effectiveness and a high-performance culture.
Partner to support the business through transformation and change.
Executes on continued reshaping, growth, acquisition, reorganization, etc.
Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
Creates tools, templates and resources for consistent service delivery at scale.
Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.

Requirements

Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
Demonstrated ability to be a self-starter and proactive.
Comfort with ambiguity and proven agent for change.
Ability to develop effective relationships across all levels of the organization with diverse client groups.
Excellent verbal and written communication skills; must be a strong and succinct communicator.
Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly confidential data.
Ability to ramp up quickly, recognize Salesforce’s unique culture and proactively help identify issues/areas of development.
Ability to collect, assimilate, analyze, and present data.
Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
General knowledge of employment policies and practices.
Knowledge of staffing, compensation, and talent management best practices.

Skills

AI
Agents
UAT
Google Drive (Sheets and Slides)
Workday
Tableau

Location

U.S. based

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor’s degree or equivalent relevant experience

Salary/Compensations

$94,000 - $142,300 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.