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About the Role
Otis Elevator Company is seeking a highly motivated Sr. Supervisor, Service Operations to join our San Francisco team. In this field leadership role, you will oversee elevator maintenance operations and lead field mechanics serving customers throughout San Francisco and the Peninsula. This is an excellent opportunity for an experienced elevator, field service, skilled trades, building services, or technical operations professional who is ready to grow their leadership career. You will combine people leadership, safety, technical problem-solving, and service operations management to help your team deliver safe, reliable, high-quality service.
Responsibilities
- Lead and support elevator maintenance mechanics across your assigned territory.
- Manage the performance and execution of field service and maintenance operations.
- Champion a strong safety culture through field visits, safety audits, jobsite inspections, training, and ongoing coaching.
- Plan and coordinate labor, schedules, materials, and resources to meet customer and operational commitments.
- Monitor service performance, including callbacks, efficiency, quality, and completion of maintenance and repair activities.
- Provide technical and operational support to field employees, helping resolve issues and keep work moving safely and efficiently.
- Develop team members through coaching, training, clear expectations, and ongoing performance support.
- Build productive relationships with customers, field employees, sales partners, and other internal teams.
- Support budgets and monitor labor and material expenditures within established guidelines.
- Use Microsoft Office and business systems to manage schedules, documentation, communication, and operational priorities.
- Participate in an operations on-call rotation to support service needs.
Requirements
- High school diploma or equivalent with relevant professional experience; bachelor’s degree or an engineering or technical background preferred.
- 3+ years of elevator industry experience preferred, ideally in service, maintenance, repair, field operations, or a related technical environment.
- Candidates from other industries may also be considered with 5+ years of relevant experience in skilled trades, HVAC, building services, facilities, mechanical services, production, or similar field operations.
- Experience leading, coordinating, or supporting field technicians, mechanics, skilled tradespeople, or union employees.
- Strong leadership skills with the ability to coach employees, establish priorities, and maintain accountability.
- Strong organizational and critical-thinking skills with the ability to manage multiple priorities in a fast-paced service environment.
- Excellent written and verbal communication skills with the ability to build effective relationships across field teams, customers, and business partners.
- Comfortable working in a technical environment and proficient with Microsoft Office and computer-based business systems.
- Ability to participate in an on-call rotation and travel throughout the assigned San Francisco-area territory.
- Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Skills
- Microsoft Office
- Computer-based business systems
Location
- San Francisco, CA
Work Type
- Field Leadership
- Field Operations
Experience Level
- 3+ years of elevator industry experience preferred
- 5+ years of relevant experience in skilled trades, HVAC, building services, facilities, mechanical services, production, or similar field operations
Education Level
- High school diploma or equivalent
- Bachelor's degree preferred
- Engineering or technical background preferred
Salary/Compensations
- $106,000 - $146,000 plus bonus
Benefits
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
About the Company
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.
- We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
- We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
- We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model.
- You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people.
- As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
- We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Equal Opportunity
- Otis is An Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
- To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.