Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Clerk IV (Summer Conference Housing Assistant Manager) role.
Rezi rewrites your resume against UMass Amherst's job description. Free.
Tailor your resume to this Clerk IV (Summer Conference Housing Assistant Manager) role.
Rezi rewrites your resume against UMass Amherst's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Clerk IV (Summer Conference Housing Assistant Manager) posting at UMass Amherst — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Clerk IV (Summer Conference Housing Assistant Manager) posting at UMass Amherst — free, in seconds.
About the Role
The Clerk IV (SCH Assistant Manager) will perform a variety of functions and duties directly related to Summer Conference Housing (SCH). In conjunction with the University’s housing services department, the person holding this position will coordinate all aspects of providing accommodations for conference guests. Additionally, the incumbent is required to assist coordination of conference programs and services provided by UCS to conference programs.
Responsibilities
- Recruit, train, and supervise student and temporary staff to operate a summer residence hall program with an emphasis on customer service and employee safety.
- Act as Summer Conference Housing primary operational contact.
- Implement the utilization of the Registration Program for generating housing lists for Summer Groups.
- Maintain an inventory of linen, operating supplies, and equipment needed to support SCH.
- Prepare, implement, and enforce policies pertaining to employees, guests, and visitors within rooms and public areas under the jurisdiction of SCH while also adhering to University Housing policies.
- Coordinate facilities and services for conferences by contacting on and off campus resources.
- Participate in the development of contracts to ensure adherence to State, University, and Conference Services policies and procedures.
- Provide on-site coverage during conference events, including nights, weekends, and early mornings.
- Be prepared to answer the phone while on-call, expecting an increase of calls when handling events, especially during May through August.
- Ensure prompt and accurate financial wrap-ups and billings for completed conference programs.
- Support affirmative action and non-discrimination goals and customer-focused quality services.
- Serve as back up to coordinate registration for conferences.
- Maintain the electronic (Delphi and Iris) and paper files for each conference.
- Order forms, materials, and supplies needed for each conference.
- Functionally supervise service providers and students to ensure the accuracy, quality, and timeliness of a product or service being delivered or provided to a conference.
- Operate motor vehicle to travel to work sites.
- Input time into Kronos.
- Perform other duties as assigned.
Requirements
- Minimum of one (1) year experience in the hospitality industry.
- Valid Massachusetts Class “D” Driver’s License.
- Ability and willingness to work on an on-call basis.
- Ability to supervise student and temporary employees.
- References will be checked at the finalist stage.
- Be prepared to provide contact information for three (3) professional references.
Skills
- Working knowledge of Microsoft Office, with emphasis on Excel and Word.
- Strong customer service skills and experience.
Location
- Amherst
Work Type
- Full Time
- Onsite
Experience Level
- 1 year experience in the hospitality industry
Salary/Compensations
- Pay Grade: USA/MTA Grade 13
About the Company
- Auxiliary Enterprises
- Conference Services
- UCS Registration and Housing Manager
Equal Opportunity
- Support affirmative action and non-discrimination goals and customer-focused quality services.