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About the Role
This pivotal senior leadership role is responsible for shaping, scaling, and delivering AI and automation solutions that drive measurable business value across the organization. The successful candidate will lead a global team, acting as the central point of leadership for AI solution strategy, delivery, partner engagement, business case ownership, and benefit realization. The role owns the end-to-end AI and automation agenda, working closely with senior leaders across various departments and external partners to ensure practical, governed, and scalable AI solutions aligned with strategic priorities.
Responsibilities
- Own the enterprise AI and automation strategy and roadmap.
- Manage the performance and development of the AI & Automation team.
- Oversee the quality and value of the AI opportunity pipeline.
- Cultivate senior internal stakeholder relationships across the business.
- Manage strategic external AI and automation partner relationships.
- Deliver AI solutions from concept through to scale.
- Develop business cases and manage prioritization.
- Track benefit realization and value.
- Ensure responsible AI governance and delivery discipline.
- Establish a global, scalable operating model for AI and automation.
Requirements
- Significant experience leading AI, automation, digital transformation, or technology-enabled change at enterprise scale.
- Proven ability to shape strategy and translate it into practical delivery roadmaps.
- Strong understanding of AI, generative AI, automation, agents, copilots, workflow automation, and emerging enterprise AI use cases.
- Experience leading multidisciplinary teams, ideally across multiple geographies or with a pathway to global scale.
- Demonstrable experience managing senior business stakeholders and influencing executive-level decisions.
- Strong commercial judgment, with experience building business cases and tracking benefits.
- Experience working with technology, product, data, risk, compliance, and operational teams to deliver complex change.
- Proven ability to move initiatives from idea to implementation and then into scaled adoption.
- Experience managing external technology partners, consultancies, or AI vendors.
- Strong understanding of governance, data, security, and compliance considerations in AI delivery.
- Ability to operate in ambiguity, bring structure to complex problems, and make pragmatic prioritization decisions.
- Excellent communication skills, with the ability to explain complex AI concepts in business language.
- Strong leadership presence, with the confidence to challenge, influence, and bring others with them.
- Experience in financial services, payments, fintech, or another regulated environment (Desirable).
- Experience delivering AI solutions across commercial, operational, customer, product, or technology functions (Desirable).
- Familiarity with Salesforce, Agentforce, copilots, AI agents, machine learning models, workflow automation, or enterprise SaaS platforms (Desirable).
- Experience establishing a centre of excellence, transformation office, or enterprise-wide innovation capability (Desirable).
Skills
- AI
- Automation
- Generative AI
- Agents
- Copilots
- Workflow Automation
- Enterprise AI Use Cases
- Digital Transformation
- Technology-Enabled Change
- Strategy Shaping
- Roadmap Development
- Stakeholder Management
- Influencing Executive Decisions
- Commercial Judgement
- Business Case Development
- Benefit Tracking
- Cross-functional Collaboration
- Project Delivery
- Scaled Adoption
- Partner Management
- Governance
- Data Security
- Compliance
- Ambiguity Navigation
- Problem Structuring
- Prioritization
- Communication
- Leadership
- Salesforce
- Agentforce
- Machine Learning Models
- Enterprise SaaS Platforms
- Centre of Excellence Establishment
- Innovation Capability
Experience Level
- Senior Leadership
- Enterprise Scale
About the Company
- Our inclusive and global teams win together every day.
- We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
- The people, the energy, the connections – it’s unmatched.
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.