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About the Role

The Account Manager is responsible for supporting revenue growth, fostering long-term client relationships, and ensuring client success across linear and digital advertising solutions. This role acts as a trusted strategic partner to sales, combining sales expertise, analytical problem-solving, and client-facing communication skills to support campaign success from pre-sale planning through post-campaign analysis. The position involves proactively identifying sales solutions and resolving issues through cross-functional collaboration to deliver an excellent client experience and operational efficiency.

Responsibilities

Partner with sales to support retention, upsell, and cross-platform expansion opportunities that drive incremental revenue and long-term account growth.
Translate client business objectives and KPIs into actionable media recommendations and solution strategies.
Communicate client needs to Media Planning to build media proposals that meet objectives.
Collaborate with Sales Development and Media Planning teams to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
Partner with Campaign Management and Media Planning to understand campaign health and identify opportunities for client growth and retention.
Serve as the primary escalation point to the client for presale and retain and grow stages.
Partner closely with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve presale and retain & grow stage issues to ensure client satisfaction.
Facilitate effective communication among stakeholders to maintain alignment and seamless campaign execution.
Identify opportunities for operational efficiencies and process improvements that enhance client experience and business outcomes.
Maintain accurate opportunity records within Salesforce throughout the sales and fulfillment lifecycle.
Acquire contracts or insertion orders from clients to document client approvals.
Process and document insertion orders (IOs), contracts, contacts, and campaign details within booked opportunities.
Prepare handoff of agency insertion orders and campaign details to Campaign Management for order stewardship.
Ensure data integrity and operational compliance across all advertising solution types.
Drive process consistency and best practices that support scalable account management operations.
Review orders for completeness and compliance with business requirements.
Coordinate with Operations, Finance, Traffic, and Inventory teams to ensure timely campaign execution.
Monitor campaign launches and assist in resolving delivery or execution issues.
Serve as a point of contact for routine client inquiries.
Track and manage client deliverables, deadlines, and requests.
Coordinate reporting and campaign updates for internal and external stakeholders.
Maintain strong working relationships with clients and cross-functional teams.
Assist with financial forecasting, pipeline management, and sales reporting.
Lead special projects and initiatives as assigned.
Exercise independent judgment and discretion in matters of significance.
Maintain consistent, punctual attendance, including working nights and weekends as necessary.
Perform other duties and responsibilities as assigned.
Understand and apply Operating Principles.
Own the customer experience by prioritizing customer needs and providing seamless digital options.
Be an enthusiastic learner, user, and advocate of company technology, products, and services.
Collaborate effectively and be open to new ideas to achieve team goals.
Participate in the Net Promoter System by joining huddles, making call backs, and elevating opportunities for improvement.
Drive results and growth.
Support a culture of inclusion in work and leadership.
Act ethically in dealings with colleagues, customers, investors, and communities.

Requirements

5-7 Years of relevant work experience.
Bachelor's Degree preferred, or equivalent combination of coursework and experience, or extensive related professional experience.

Skills

Account Management
Collaboration
Customer Experience (CX)
Detail-Oriented
Prioritization
Problem Solving

Location

New York

Work Type

Full-time

Experience Level

5-7 Years

Education Level

Bachelor's Degree

Salary/Compensations

$85,368.83 - $128,053.24

Benefits

Best-in-class Benefits
Options, expert guidance, and tools personalized to support physical, financial, and emotional well-being.

About the Company

Comcast Advertising is driving the TV advertising industry forward by delivering ads to linear and digital audiences and pioneering the technology that makes it possible.
We help brands connect with their audiences on every screen using advanced data, technology, and premium video content.
Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising.
Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.