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About the Role
We are building a pipeline of qualified Nurse Practitioners and Physician Assistants for current and future outpatient clinical opportunities in Austin and San Antonio. The Kind Clinic Clinician works collaboratively with physicians, registered nurses, medical assistants, and facility staff to evaluate patients, develop care plans, provide direct patient care, monitor progress, and maintain accurate clinical documentation. This role performs clinical procedures under physician direction and follows established protocols, documentation standards, coding requirements, and applicable regulatory guidelines. The ideal candidate is a skilled, compassionate clinician who communicates effectively with patients and care teams, works well independently and collaboratively, and is committed to providing respectful, high-quality care to diverse patient populations.
Responsibilities
- Performs clinical procedures under direction of attending Physician and according to approved protocols
- Performs assessment, history & physical, and recommendations for patient plan of care
- Completes timely, accurate, and clinically appropriate documentation for each patient encounter, including diagnoses, services provided, medical decision-making, treatment plans, and follow-up
- Documents diagnoses and services in accordance with applicable coding guidelines, payer requirements, organizational policies, and the care provided to support accurate charge capture and billing
- Collaborates with Revenue Cycle, Clinical Compliance, and Clinical Operations staff to address documentation or coding questions and provide information needed for claims processing, prior authorizations, and denial prevention
- Monitors patient progress
- Maintains patient medical records according to established standards
- Maintains communication with the supervisory physician(s) and attending physician to review patient records and care plans on a routine basis
- Collaborates with attending physicians, facility staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family
- Performs related duties and fulfills responsibilities as required
- Maintains a timely schedule; works to prevent extended patient wait times
- Implements changes in clinical protocols as soon as informed
- Maintains up-to-date knowledge based on SDO’s, SOP’s, Protocols, etc.
- Completes and signs clinical documentation within established organizational timeframes
- Demonstrates accurate documentation and charge capture, with timely response to coding, billing, payer, and documentation-related requests
Requirements
- Graduate degree from an accredited School of Nursing or Physician Assistant’s Program
- Unrestricted and valid license to practice as a Nurse Practitioner or Physician Assistant in the state of Texas
- Maintains current prescriptive authority and physician delegation/registration as applicable to the clinician’s license and practice setting
- Maintains a current DEA registration when prescribing controlled substances
- Basic Life Support (BLS) certification (must be obtained prior to the first day of employment)
- Active board certification appropriate to licensure
- Two (2) years outpatient experience as a Nurse Practitioner or Physician’s Assistant
- Two (2) years of experience working with diverse populations, including LGBTQ+ and other marginalized populations
- Working knowledge of Athena electronic medical record software
- Working knowledge of healthcare insurance
- Bilingual fluency in both English and Spanish, including knowledge of medical vocabulary
- Ability to work well under pressure independently and with teams
- Ability to work productively with other departments, employees, and external organizations
- Basic PC skills that include a combination of working in Microsoft Windows operating systems and Microsoft Outlook, Word, and Excel
- Ability to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards
- Ability to exercise a high degree of diplomacy and tact
- Ability to successfully manage conflict and negotiate “win-win” solutions
- Excellent customer service and well-developed interpersonal communication skills, including verbal and written communication skills in English
- Ability to collaborate with attending physicians, facility staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family
- Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations
- Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines
- Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities
- Available 40 hours a week, with flexibility to work some evenings and weekends, dependent on clinic needs and/or schedule
- This position may require moving between work areas; standing, walking, bending, reaching, and using hands to perform assigned tasks
- The employee may handle, carry, or move supplies, equipment, or tools relevant to the role
- Work may occur in patient care or other clinical areas
- The employee must follow applicable safety and infection control procedures and use required protective equipment
- Direct patient care, specimen handling, exposure to blood or other potentially infectious materials, use of maintenance tools, or work outdoors or in areas with varying temperatures
Skills
- Assessment
- History & Physical
- Patient Plan of Care Development
- Clinical Documentation
- Coding Guidelines
- Charge Capture
- Claims Processing
- Prior Authorizations
- Denial Prevention
- Patient Monitoring
- Medical Record Maintenance
- Inter-agency Collaboration
- Time Management
- Microsoft Windows
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- HIPAA Compliance
- Diplomacy
- Conflict Management
- Customer Service
- Interpersonal Communication
- Verbal Communication
- Written Communication
- Spanish Language Proficiency
- Medical Vocabulary
Location
- Austin
- San Antonio
- Texas
Work Type
- Outpatient
- Virtual Care
Experience Level
- Two (2) years outpatient experience
- Two (2) years of experience working with diverse populations
Education Level
- Graduate degree from an accredited School of Nursing or Physician Assistant’s Program
Salary/Compensations
- $120,500
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403b)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Short-Term & Long-Term Disability
- Training & Development
- Parental Leave
- Longevity Pay
About the Company
- Texas Health Action Physicians (THAP), a part of Texas Health Action (THA), is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.
- Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.
- Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THAP is at the forefront of promoting healthcare equity and accessibility throughout the state.
- Read more about THA here: http://texashealthaction.org.
Equal Opportunity
- Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.