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About the Role

The Manager, Platinum Access is responsible for supporting business development and account management for the Olympic and Paralympic Games, focusing on custom programs. This role aims to enhance efficiency through technology, CRM, pipeline management, and on-site delivery processes, while also supporting program delivery and collaborating across various On Location workstreams.

Responsibilities

Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations.
Develop and maintain strong working relationships with all functional areas and workstreams.
Maintain working knowledge of commercial and stakeholder/affiliate product offerings and inventory.
Maintain working knowledge of the Platinum Access Collection for the Olympic & Paralympic Games.
Maintain working knowledge of La28 competition venue locations and event schedules.
Maintain working knowledge of authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs.
Author and distribute event-related communications to applicable staff.
Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client.
Execute all other duties assigned by the team or leadership.
Develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients from initial contact to execution to drive long-term sales.
Identify unique hospitality requirements of each client, cultivate relationships, and champion their needs to grow revenue opportunities and design optimal product and program solutions.
Build and manage event budgets during the ideation and curation process to ensure proposed and sold experiences are financially sound.
Author, edit, assist with design, and/or produce proposal materials.
Manage the contracting process, including negotiations, escalations, and approvals/signatures.
Support the development and delivery of RFIs, RFPs, and/or other responses to client briefings.
Maintain client records in the CRM/database (Salesforce and Airtable) and inventory management system.
Establish and manage accurate revenue and reporting with the Global Operations and the data team.
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
Review post-event notes and client surveys to ensure brand quality standards are achieved.
Maintain the collection, input, and documentation of event summary information.
Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
Research, gather, organize, author, edit, assist with design, and/or produce written materials.
Take on an on-site role in the delivery of individual programs as requested by Global Operations team.
Manage team performance, development, and training.
Develop, document, and implement specific procedures, systems, and operational efficiencies.
Conduct and/or participate in Team and Leadership Team meetings.
Provide leadership/feedback on process development/improvement during meetings.
Participate in post-event review meetings regularly.
Conduct process review/improvement meetings regularly.
Provide input on performance reviews, bonuses, and merit increases.
Perform monthly expense and/or event budget reconciliations.
Drive focus on Continuous Quality Improvement.
Foster an environment for participation and engagement from the B2B team and other workstreams.
Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey.
Lead by example, model core values, and set the pace for the team.
Communicate expectations and establish clarity regarding job responsibility and task ownership.
Facilitate situation analysis and decision making; identify, understand, and remove roadblocks.

Requirements

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required.
Minimum of 7+ years of experience in a management position, preferably in a B2B role or within the travel and hospitality industry.
Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop).
Proven record of building and maintaining client relationships and managing complex corporate accounts.
Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations.
A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients.
Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals.
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills.
Ability to thrive in a high-pressure, deadline-driven environment.
Balance of creativity/innovation to dream big with realistic logistical expertise to get things done.
Ability to use resources effectively and efficiently, perform multiple tasks at once, and arrange information in a useful manner.
Produce accurate work, even when under pressure, and check accuracy of information.
Ability to set priorities, quickly zero-in on the 'critical few' and put the 'trivial many' aside.
Ability to juggle numerous tasks and priorities while maintaining productive flow of work.
Continually strives for self-development and discovering better means of accomplishing both personal and professional goals.
Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results.
Comfortable traveling and working within an international environment.
Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry.
Fluency in English (both oral and written) is required.
Fluency in other languages is a plus.

Skills

Salesforce
Keynote
Microsoft Office Suite (Excel, Outlook, PowerPoint)
Adobe Creative Suite (InDesign, Photoshop)
CRM
Pipeline Management
Account Management
Business Development
Client Relationship Management
Event Management
Budget Management
Contract Negotiation
Project Management
Data Analysis
Reporting
Hospitality Management
B2B Sales
Customer Service
Interpersonal Skills
Communication Skills (Oral, Written, Presentation)
Time Management
Organizational Skills
Supervisory Skills
Strategic Thinking
Problem-Solving
Adaptability
Collaboration

Location

Remote
International

Work Type

Full-time
Hybrid
On-site

Experience Level

Management (7+ years)
Senior

Education Level

Bachelor's Degree in Hospitality, Business Development, Account Management, or related field, or equivalent experience

Salary/Compensations

$67,500 - $90,000

Benefits

Health care
Retirement plan
Vacation time
Paid time off
Growth and developmental opportunities
Short-term incentives
Long-term incentives

About the Company

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture.
On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events.
On Location is an official partner and/or service provider to over 150 iconic rights holders.
On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
TKO Group Holdings, Inc. owns iconic properties including UFC, WWE, and PBR.
TKO properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting over three million fans.
TKO services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency.

Equal Opportunity

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment.
TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment.
TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.