Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Floor Host role.
Rezi rewrites your resume against K2 Services's job description. Free.
Tailor your resume to this Floor Host role.
Rezi rewrites your resume against K2 Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Floor Host posting at K2 Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Floor Host posting at K2 Services — free, in seconds.
About the Role
The Floor Host is the primary point of contact on office floors, dedicated to delivering a hospitality-focused experience. This role involves providing information, directing assistance, and interfacing with all office services to support guests and visitors by connecting them with the right people and resources.
Responsibilities
- Provide real-time support for meetings, verifying room requirements and ensuring client expectations are met.
- Conduct continuous floor tours to maintain optimal appearance and condition of the space.
- Utilize tools to identify solutions and anticipate customer needs, aiming for first-contact resolution.
- Stay informed about in-house and area functions to provide timely and knowledgeable responses in person, via email, and phone.
- Support guests and visitors in securing workspace, advocating for the client's hoteling culture and mobile work style.
- Verify room occupancy and reclaim unused meeting space to optimize utilization.
- Monitor meeting rooms for participant arrivals/departures, no-shows, and correct participant numbers.
- Collaborate with facility maintenance to address and report issues such as furniture stains, carpet damage, or lighting problems.
- Provide contact cards for in-meeting support and reset rooms after meetings.
Requirements
- Must have strong technical skills including Microsoft Office Suite, Google Docs, and audio/visual equipment.
- Able to stand for extended periods.
- Works well in a fast-paced environment.
- Possesses good listening skills and a professional demeanor.
- Must be able to interact with clients of every professional level.
- Maintain a high level of professional appearance and demeanor.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
Skills
- Client first mentality
- Accuracy and attention to detail
- Multitasking in a fast-paced environment
- Solid decision-making skills
- Ability to meet deadlines and work under pressure
- Excellent verbal and written communication skills
- Active listening
- Ability to use technology
- Prioritizing
- Flexibility
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years experience in service industry (Hotel, Restaurant, Hospitality, Event Planning preferred)
Salary/Compensations
- Up to $21.11 USD per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is a leading tech-enabled managed services organization serving law firms, financial institutions, and professional services firms.
- We provide integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth.
- Our capabilities span IT solutions, document processing, administrative support, marketing, billing, records management, workflow automation, consulting, and hospitality services.
- Our mission is to deliver modernized technology platforms, elevated support, and valuable insights, empowering clients to excel.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier-free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates requiring accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.