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About the Role
Opensity Solutions is seeking a dedicated individual to deliver an elevated concierge-level experience, ensuring all interactions are polished and service-oriented. This role involves preparing meeting rooms, maintaining cleanliness and stock in various areas, and providing operational support. Flexibility and the ability to manage multiple priorities are essential.
Responsibilities
- Deliver an elevated concierge-level experience by greeting guests, responding promptly to requests, and ensuring all interactions reflect a polished and service-oriented approach.
- Prepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing meals and refreshments.
- Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked.
- Ensure all visiting offices and temporary workspaces are organized, cleaned, and stocked daily.
- Assist with miscellaneous service requests such as supply delivery, event setup, equipment needs, or other operational support tasks.
- Provide flexibility in handling evolving and simultaneous priorities.
- Utilize various software systems and scheduling tools to manage tasks efficiently.
- Provide coverage for occasional after-hours firm events, ensuring smooth setup, coordination, and breakdown.
- Coordination and upkeep of client conference rooms, common areas and kitchens.
- Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use.
- Set up and break down coffee service.
- Set up and break down meeting meals.
- Stock pantries with a focus on stock rotation and removal of outdated items.
- Organize and distribute client kitchen supplies.
- Maintain inventory control in pantries and order supplies as needed.
- Other duties as assigned.
Requirements
- Applicant must be dependable and take pride in a job well done.
- Ability to multitask with attention to detail.
- Ability to resolve issues with professionalism and tact.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
- Ability to work overtime as needed.
Skills
- Customer service
- Meeting room setup
- Inventory control
- Scheduling tools
- Room booking systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum of 1 year work experience in a customer services field
Education Level
- High School Diploma or GED
Salary/Compensations
- $24.00 to $25.00 USD per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.
- At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
- Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
- Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.