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About the Role
The WPPA Surgical Scheduler is responsible for scheduling and coordinating all procedures and surgeries in the assigned Physician Practice. This role acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.
Responsibilities
- Understands and adheres to WPH Performance Standards, Policies and Behaviors
- Schedules all testing, procedures, and surgeries
- Obtains pre-certification for testing, procedures, and surgeries
- Verifies insurance coverage and patient demographics
- Manages and updates charts to ensure accuracy and completeness
- Answers telephones, relays messages, and provides information
- Collaborates with patients to review pre- and post-operative/procedure requirements
- Works with the WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and other stakeholders
- Promotes a positive patient experience with department patient care teams
- Prioritizes, organizes, and manages daily assignments independently
- Recognizes problem situations, sets priorities, offers solutions, and initiates actions
- Respects and promotes patient rights
- Responds appropriately to emergencies
- Communicates concerns/problems relating to patients and/or staff with supervisor
- Utilizes appropriate decision-making steps for patient care and practice-based issues
- Participates in daily huddles and practice team meetings
- Attends in-services as required/requested
- Cross-trains as backup to other business office positions
- Communicates self-learning needs to department manager
- Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite
- Adheres to WPH infection control standards
- Completes annual mandatory requirements including Occupational Health Requirements
- Performs all other related duties as assigned
Requirements
- Minimum 5 years of experience using administrative office skills required
- Previous experience in surgical scheduling preferred
- Proficiency in electronic health records preferred (Low proficiency)
- Familiarity with medical terminology preferred
Skills
- Meditech
- EPIC
- OMP
- EMMI
- Microsoft Office Suite
- Medical terminology
Location
- White Plains, New York
Work Type
- Day Shift
- MON-FRI
Experience Level
- 4-6 years
Education Level
- High School Required or GED
Salary/Compensations
- $22.6258 to $33.9332
About the Company
- White Plains Hospital Medical Center is an equal employment opportunity employer.
Equal Opportunity
- White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.