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About the Role
The IT Support Technician will install, repair, and maintain desktop/laptop hardware and software, computer peripherals, and office printers. This role provides first-line technical support for end-users' computer hardware, software, printers, and network connectivity.
Responsibilities
- Performs the installation, repair, and preventative maintenance of personal computer and related systems.
- Configures cellular phones for end users to meet corporate specifications.
- Assists in determining suitable software to meet user requirements.
- Manages required supplies for printers (not to include paper).
- Installs software, patches, and updates on desktops, laptops.
- Keeps accurate tracking of all assets supported by Deskside.
- Maintains PC assets in both a physical and logical manner and maintains its accurate tracking.
- Provides 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
- Assists Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
- Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
Requirements
- Working knowledge of PC architecture.
- Advanced knowledge of Windows 10 and 11.
- Working knowledge of Active Directory, Mac OS, Android, and iOS.
- Advanced knowledge of imaging processes used for deployment of PCs in standard environments.
- Considerable judgment and initiative are required in resolving problems and making recommendations.
- May assist in developing goals/targets of site. Recommendations typically affect Site or BU level.
Skills
- PC architecture
- Windows 10
- Windows 11
- Active Directory
- Mac OS
- Android
- iOS
- Imaging processes
Location
- Austin, TX
Work Type
- 1st Shift: 6:00am-2:30pm (Monday-Friday)
Experience Level
- Minimum of 5 years of related experience
Education Level
- Associate degree preferred or equivalent experience and training
Benefits
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
About the Company
- Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
- A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
- If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Equal Opportunity
- Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).