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About the Role
The Intake and Leasing Specialist will lead application, leasing, and tracking functions for The Laconia’s 78-unit supportive housing. This newly built, fully electric building will provide stable and long-term housing for 79 households exiting the DHS shelter system. Supportive services will be provided on-site by the clinical team. This is a temporary (6-9 months) position.
Responsibilities
- Review and verify all client intake information including household size, income, and other related information to ensure compliance with housing requirements and CityFheps eligibility.
- Serve as a liaison with government agencies (e.g., HRA, DHS) and community-based partners to assist referred applicants in securing permanent housing.
- Conduct group and individual intakes in collaboration with program and property management leadership.
- Schedule and conduct apartment viewings for prospective tenants.
- Enter personal client information into the HRA CAPS system and other internal agency client data systems.
- Respond consistently to emails, phone, and mail inquiries pertaining to the client’s housing process.
- Complete housing tenant applications accurately with strong attention to detail.
- Ensure housing compliance by maintaining complete hard-copy intake files.
- Follow through with the finance department to ensure the tenant profile is generated for monthly rental billing.
- Collect necessary documents determining CityPheps voucher eligibility.
- Perform other duties as assigned.
Requirements
- High school diploma required.
- Comfortable using technology including databases and MS Office Suite.
- General office duties and a high level of data entry required.
- Maintain organized tenant records and upload documentation electronically.
- Ability to work with minimum supervision, possessing a sense of priorities and initiative.
- Ability to communicate professionally, both written and orally.
- Knowledge of CityFheps voucher and documentation is required.
- Experience with Coordinated Assessment and Placement System (CAPS) is required.
- Preferred knowledge of the tenant leasing and rent-up process within residential properties.
- Knowledgeable in NYC HRA Income and Benefit, Section 8, and SSI/SSDI is a plus.
- Familiar with the Department of Homeless Services (DHS) is a plus.
- Bilingual - Spanish/English is preferred.
- Prior experience working with special populations (e.g., individuals experiencing homelessness, persons with disabilities, or low-income households) is highly preferred.
- Ability to lift up to 50 lbs.
- Ability to travel to various sites.
- Ability to speak, hear, see, and write.
- Ability to use a computer and related software programs.
- Local and/or national travel required.
- May require longer weekday/weekend commitments to accomplish related business projects or meet deliverables.
Skills
- Data Entry
- MS Office Suite
- Tenant Leasing
- Rent-up Process
- HRA CAPS System
- CityFheps Voucher
- Coordinated Assessment and Placement System (CAPS)
- NYC HRA Income and Benefit
- Section 8
- SSI/SSDI
- Department of Homeless Services (DHS)
- Spanish/English Communication
Location
- Gun Hill (Bronx)
Work Type
- Temporary (6-9 months)
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma
Salary/Compensations
- $34.00 per hour
About the Company
- Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983.
- Began as a Manhattan soup kitchen and has grown into a citywide organization serving nearly 3,000 New Yorkers each year, including over 700 veterans, young adults, and families, many of whom identify as LGBTQ+.
- Provides over 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City.
- Utilizes a housing-first model paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists.
- Services support four pillars of stability: housing, employment, wellness, and family.
- In 2024, facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through the in-house Jericho Therapy Program.
- Committed to expanding reach by an additional 2,000 units of housing, helping individuals and families build lasting independence and well-being.
Equal Opportunity
- We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
- We believe that diversity and inclusion are essential to our success.