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About the Role
The Cornell Cooperative Extension Sullivan County Ag & Food Systems Program Assistant provides administrative, marketing, customer service, and operational support for key programs including Cornell Cooperative Extension Sullivan County’s & Food Systems, Sullivan Fresh, and Taste NY. This role is crucial for supporting outreach, program execution, e-commerce, and ensuring effective communication across various stakeholders.
Responsibilities
- Support outreach and marketing efforts through website updates, social media content, advertising, and the development and distribution of print and digital materials.
- Assist with multimedia projects, including educational videos and other digital communications.
- Support educational programs and community events through participant registration, material preparation, event logistics, and setup.
- Provide administrative and operational support, including fiscal recordkeeping, data collection, program reporting, and maintaining program records and business systems.
- Translate program materials and communications into Spanish and utilize bilingual Spanish-language skills.
- Support the operation of Sullivan Fresh farmers markets and mobile markets through customer service, sales, inventory management, product transportation, merchandising, and market setup and breakdown.
- Promote market programs, assist customers, operate point-of-sale systems, process transactions, and maintain records.
- Assist with loading, unloading, product handling, equipment maintenance, and safe operation of the mobile market vehicle.
- Provide operational support for the Taste NY Program, including daily retail and e-commerce operations.
- Process customer orders, coordinate shipping and fulfillment, provide customer service, and process refunds.
- Receive and inspect products, maintain inventory and loss records, conduct inventory counts, and organize storage areas.
- Maintain website product listings, support online sales operations, conduct product and vendor research, and assist with content creation.
- Participate in administrative and program team discussions, providing input on administrative procedures, technology systems, data collection, and recordkeeping processes.
- Assist in managing the implementation and evaluation of administrative systems used to collect, track, and report program and grant-related data.
- Support planning and coordination of marketing, communications, and outreach activities.
- Assist in management of volunteer communication, scheduling, and related administrative support.
- Assist with managing internal cash controls, including bank deposits, check processing, and receipt reconciliation.
- Review and verify the accuracy and completeness of enrollment, registration, order, and payment records.
- Maintain the security and confidentiality of participant, registration, and financial information.
- Identify operational issues and collaborate with the Supervisor to implement corrective actions.
- Assist with management of orientation and training of new staff and volunteers on administrative procedures, technology systems, and program operations.
- Support marketing, mass communication, website, and social media activities.
- Respond to inquiries and provide customer service and information to participants, customers, vendors, community partners, and the public.
- Provide administrative support to the Association and Ag & Food Systems program areas.
- Assist with participant registration, program implementation, event logistics, material preparation, setup, and follow-up activities.
- Assist with the preparation, editing, production, distribution, and mailing of correspondence, reports, surveys, newsletters, publicity materials, brochures, certificates, press releases, and other program communications.
- Support communication and marketing efforts through website updates, social media management, online sales platforms, newsletters, public relations, advertising, event promotion, fundraising communications, and other outreach activities.
- Design and maintain user-friendly web pages and online content using approved platforms and technologies.
- Assist in the development, updating, and distribution of print and digital educational, promotional, and marketing materials.
- Serve as a production and marketing resource for staff utilizing Canva, Acrobat, website content management systems, and related communication tools.
- Assist program leadership in building and maintaining effective working relationships with diverse participants, community members, organizations, vendors, and partners.
- Create and maintain organized files, databases, and recordkeeping systems; perform data entry and routine data collection activities; and assist with fiscal recordkeeping and program reporting.
- Maintain up-to-date inventories of program supplies, materials, and equipment.
- Operate point-of-sale systems and process cash, credit card, SNAP/EBT, Food Bucks, and other approved transactions.
- Assist with product loading, unloading, transportation, storage, inventory tracking, and merchandising.
- Assist with volunteer communication, scheduling, and recordkeeping for Ag & Food Systems programs and events.
- Assist with the safe operation of market equipment and mobile market vehicles and report maintenance needs.
- Receive, inspect, organize, and track inventory; conduct inventory counts; maintain inventory records; monitor stock levels; and support inventory management systems.
- Conduct product and vendor research and support product promotion, merchandising, and marketing activities.
- Operate standard office equipment and software programs as required for position responsibilities.
- Process and maintain class and special event registrations, web publicity, and related financial transactions.
- Participate in team decision-making activities and staff meetings.
- Record, transcribe, and distribute meeting minutes while maintaining confidentiality and professionalism.
- Gather information and prepare materials requested by the Board of Directors, Administrative Team, Executive Director, and program leadership.
- Perform other duties as assigned.
- Develop and pursue a professional development plan to increase competencies.
- Collaborate in activities that are in general support of Cornell Cooperative Extension.
- Support the Association to maintain a safe working environment.
- Be familiar with and strive to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
- Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
- Demonstrate respect and compassion in all interactions with clientele, staff, volunteers and the public.
- Assist the Cornell Cooperative Extension system in reaching out to all audiences.
- Adhere to established Cornell Cooperative Extension Association of Sullivan County policies, procedures and Cornell Cooperative Extension Skills for Success.
- Contribute to the overall success of the organization by performing all assigned duties in a professional, timely and accurate manner.
Requirements
- Associate’s Degree or equivalent education. GED/High School Diploma plus one (1) year of transferable program or functional experience may substitute.
- Ability to communicate effectively in English and Spanish through verbal, written, electronic, and visual communication methods.
- One (1) year of experience in administrative support, customer service, communications, marketing, retail operations, program support, or a related field.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Experience using social media platforms, Canva, Constant Contact, QR code generators, and related communications tools.
- Ability to work independently, exercise sound judgment, follow instructions, and prioritize responsibilities with attention to detail.
- Ability to work with a high degree of integrity and maintain confidentiality of sensitive information.
- Ability to work effectively with diverse audiences and maintain positive professional relationships.
- Ability to safely lift, carry, move, and transport supplies, equipment, products, and materials.
- Valid NYS Driver’s License and ability to meet travel requirements.
- Experience operating point-of-sale systems and handling cash and financial transactions, or willingness to learn.
- Ability to work in outdoor environments and adapt to changing weather conditions.
- Ability to meet acceptable background check standards.
- Ability to work flexible hours, including evenings and weekends, as appropriate.
- Experience with database entry and data management.
- Experience working effectively in collaborative team environments.
- Experience collaborating with volunteers and interns.
- Ability to identify and utilize local community resources.
- Proficiency or experience using Canva, Constant Contact, and Adobe Creative Cloud programs, particularly Acrobat, Airtable, Wordpress, and WooCommerce.
- Experience maintaining databases, spreadsheets, and data management systems.
- Experience updating website content and digital communications using content management systems, website platforms, or similar technologies.
- Experience operating point-of-sale systems and processing retail transactions.
- Experience with inventory management, inventory tracking, e-commerce platforms, online sales, retail operations, or order fulfillment.
- Experience creating digital content, including photography, video, social media, and website content.
- Familiarity with local agriculture, farmers markets, food access programs, food systems, or local food promotion initiatives.
Skills
- Communication (verbal, written, electronic, visual)
- Spanish language proficiency
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Social media platforms
- Canva
- Constant Contact
- QR code generators
- Point-of-sale systems
- Database entry
- Data management
- Website content management systems
- Adobe Creative Cloud (Acrobat)
- Airtable
- Wordpress
- WooCommerce
- Inventory management
- E-commerce platforms
- Online sales
- Retail operations
- Order fulfillment
- Digital content creation (photography, video, social media, website)
- Customer service
- Marketing
- Administrative support
- Program support
- Retail operations
- Fiscal recordkeeping
- Data collection
- Program reporting
- Multimedia projects
- Event logistics
- Merchandising
- Food safety and sanitation procedures
Location
- Sullivan County
Work Type
- Full-time
- 37.5 hours per week
Experience Level
- 1 year of experience in administrative support, customer service, communications, marketing, retail operations, program support, or a related field.
Education Level
- Associate’s Degree or equivalent education.
- GED/High School Diploma plus one (1) year of transferable program or functional experience
Salary/Compensations
- $22.14 per hour
Benefits
- Vacation, Sick and Personal time
- Paid Holidays
- NYS Health Insurance Program (including Dental Insurance)
- NYS Retirement
- Long-term Disability Insurance
- Voluntary Tax Deferred Annuity
- Voluntary Flexible Spending Accounts
- Voluntary Term Life Insurance
- Voluntary Personal Accidental Insurance
- Voluntary Legal Plan Insurance
- Voluntary Long Term Care Insurance
- Voluntary Auto and Homeowner’s Insurance
- Voluntary Pet Insurance
- Voluntary New York’s College Savings Program
About the Company
- Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State.
- Per NYS Law, county and regional extension service associations are subordinate government agencies.
Equal Opportunity
- The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform the essential functions of their job.