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About the Role

The Regional Ambulance Manager (East) is responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. This role ensures high operational standards and provider satisfaction while providing financial analysis of ambulance transportation costs for the assigned region.

Responsibilities

Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
Lead the retention of and recruitment of the existing network to ensure comprehensive geographic coverage
Negotiate pricing and trip coverage expectations with providers
Evaluate performance and costs of ambulance providers and hold vendors accountable for metrics including on-time performance, cost, and customer service satisfaction
Maintain a strong understanding of client expectations, contract agreements, state/local/client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships for community paramedicine and in-home services
Oversight of internal ambulance processes, provider training, and claims resolution
Drive ambulance cost containment initiatives through innovative recommendations, including reviewing and containing average costs per trip, average costs per mile, and other cost-related metrics to meet budgeted transportation expenses
Monitor service levels and trip scheduling to ensure client and contract expectations are met
Provide ambulance providers with answers, guidance, and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
Oversee and ensure consistency of the execution of ambulance policies and procedures
Monitor and communicate, at least monthly, overall performance metrics including recruitment activity and progress towards recruitment goals, meeting/exceeding trip setting goals, provider satisfaction, ensuring metrics are being met and/or initiatives are taken to meet the metrics
Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
Provide support with the client when needed
Ensure providers are educated and trained in accordance with MTM and contract-specific requirements
Participate in planning, revisions, implementation, and execution of updated amendments and/or regulations
Facilitate town halls, conventions, and seminars
Act as ambulance subject matter expert for the company and stay up-to-date on industry trends and service expansion opportunities
Ensure consistency in process and quality, and monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
Execute on new implementations and client expansions

Requirements

High School Diploma or G.E.D
Previous experience in Emergency Medical Services (EMS) industry
Minimum 5+ years previous experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
Must possess a valid driver’s license

Skills

Results driven
Ability to communicate effectively with internal and external clients at all levels
Ability to prioritize, manage multiple tasks and projects, and meet deadlines
Strong focus on customers, accountability, teamwork, collaboration and decisiveness
Excellent customer orientation, interpersonal and communication skills with strong follow-through
Ability to handle a high level of sensitive and confidential matters tactfully and professionally
Strong organizational skills and ability to manage multiple projects simultaneously
Ability to work well under pressure within a fast-paced environment
Strong critical thinking, problem solving and analytical skills
Team player who thrives in a collaborative work environment
High level of professionalism and customer service
Ongoing positive attitude and demeanor
Act as a brand ambassador for the company
Sound judgment and decision-making skills
Excellent public speaking and presentation skills
Knowledge of transportation logistics
Ability to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Clinical license or degree; Paramedic or EMT strongly preferred
Management experience, strongly preferred

Location

Remote (East region of the United States)

Work Type

Remote
Full-time

Experience Level

5+ years experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation
7+ years preferred experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation
Management experience preferred

Education Level

High School Diploma or G.E.D
Clinical license or degree; Paramedic or EMT strongly preferred

Salary/Compensations

$65,440 - $75,000

Benefits

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

About the Company

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Equal Opportunity

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.