Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Account Manager , Operations | Facility Services role.
Rezi rewrites your resume against United Services Group's job description. Free.
Tailor your resume to this Account Manager , Operations | Facility Services role.
Rezi rewrites your resume against United Services Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Account Manager , Operations | Facility Services posting at United Services Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Account Manager , Operations | Facility Services posting at United Services Group — free, in seconds.
About the Role
United Services Group is seeking an Operations Manager to oversee a portfolio of clients, ensuring operational excellence within an assigned territory. This role is responsible for client satisfaction, retention, service quality, operational performance, and site profitability, requiring close collaboration with clients, subcontractors, and internal teams.
Responsibilities
- Manage the day-to-day operations of multiple sites within the assigned territory.
- Serve as the primary point of contact for clients and build strong, long-lasting relationships.
- Conduct regular site visits, client meetings, and performance reviews.
- Anticipate client needs and promptly resolve operational issues.
- Manage client concerns and escalations and coordinate service recovery actions.
- Evaluate service quality and implement improvement plans.
- Promote client satisfaction, retention, and continued relationship development.
- Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.
- Ensure effective communication between clients, subcontractors, and internal departments.
- Support initiatives for the development and continuous improvement of subcontractor service quality.
- Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.
- Manage the operational performance and profitability of assigned sites.
- Monitor budgets, labour costs, materials, inventory, and company assets.
- Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.
- Support pricing, bidding, and business development initiatives.
- Actively contribute to contract retention and client portfolio growth.
- Collaborate with Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.
- Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.
- Ensure available resources meet operational requirements and client expectations.
Requirements
- Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.
- Demonstrated experience in client relationship management and problem-solving.
- Ability to manage multiple sites, clients, and priorities simultaneously.
- Strong leadership, communication, organizational, and decision-making skills.
- Business acumen with a solid understanding of budgets, cost control, and profitability.
- Ability to work independently in a dynamic and constantly evolving environment.
- A proactive, solutions- and results-oriented approach.
- Valid driver's licence and the ability to travel frequently throughout the assigned territory.
- Proficiency in French and English [if required for the responsibilities of the position].
- Flexibility to occasionally respond to urgent operational needs or client issues outside regular business hours.
Skills
- Operations Management
- Multi-site Management
- Facility Services
- Commercial Cleaning
- Territory Management
- Client Relationship Management
- Problem-Solving
- Leadership
- Communication
- Organization
- Decision-Making
- Budget Management
- Cost Control
- Profitability Analysis
- French Proficiency
- English Proficiency
Location
- Markham
- Richmond Hill
- Scarborough
- Vaughan
- Oshawa
- Pickering
Work Type
- Permanent
- Full-Time
- Field-based
Experience Level
- Relevant experience in operations management
- Multi-site management experience
- Facility services experience
- Commercial cleaning experience
- Territory management experience
- Service-based environment experience
Salary/Compensations
- 80,000 to $85,000 per year
Benefits
- Health
- Dental
- Vision
- Pension plan after 1 year
- Bonus program
- Company vehicle provided for business travel
- Comprehensive benefits program
- Professional development and advancement opportunities
About the Company
- We are an established Canadian facility, maintenance company.
- We provide a variety of services to large retail and commercial businesses nationally.