Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Manager (CSM) role.
Rezi rewrites your resume against Treasure AI's job description. Free.
Tailor your resume to this Customer Success Manager (CSM) role.
Rezi rewrites your resume against Treasure AI's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager (CSM) posting at Treasure AI — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager (CSM) posting at Treasure AI — free, in seconds.
About the Role
As a Customer Success Manager, you will lead the day-to-day relationship with existing customers, driving their strategic success through goal setting and action planning. You will also serve as the voice of the customer within Treasure AI, collaborating with internal teams to ensure customer success and representing Treasure AI to customers.
Responsibilities
- Build and maintain success plans with customer leadership centered around growing the value generated by Treasure AI.
- Encourage and enable adoption of our entire product, finding opportunities for expansion across the enterprise.
- Work with internal teams and external partners to ensure smooth implementations and ongoing strategic support is delivered in a timely and relevant manner.
- Strategically use success tools including Slack, QBRs, customer on-sites, Support team, Industry Principals, Professional Services team, and Executive Sponsors.
- Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
- Use AI tools to synthesize product usage signals, support history, and engagement data to proactively identify adoption gaps, at-risk accounts, and high-impact expansion opportunities.
- Act as an AI guide for customers, helping them apply Treasure AI capabilities to accelerate their own data strategies and deliver measurable outcomes.
- Leverage AI to streamline administrative tasks such as account planning, research, meeting preparation, and the generation of executive briefings or SBR materials.
Requirements
- 5+ years of Customer Success or related experience.
- Proven track record of communicating across business and technical concepts (e.g., ROAS, critical metrics, Big Data and Analytics, Data Warehousing, API and software integrations, and SQL).
- Background in one or more of the following areas is ideal: Marketing, SaaS/Martech/Adtech, Analytics/Business Intelligence.
- Independent drive for continuous improvement.
Skills
- AI tools
- Customer Success
- Data strategies
- Product usage signals
- Support history
- Engagement data
- Account planning
- Research
- Meeting preparation
- Executive briefings
- SBR materials
- ROAS
- Critical metrics
- Big Data and Analytics
- Data Warehousing
- API and software integrations
- SQL
- Marketing
- SaaS/Martech/Adtech
- Analytics/Business Intelligence
Location
- Mountain View, CA
- New York, NY
- Boston, MA
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
- Competitive compensation packages
- Company paid life insurance 3x salary
- Company paid short- and long-term disability coverage
- Retirement planning (401K) with 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks paid parental leave including a post-partum night nurse
- Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
About the Company
- Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers.
- Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.
- Treasure AI employees are enthusiastic, data-driven, and customer-obsessed.
- We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems.
- Our actions reflect our values of honesty, reliability, openness, and humility.
Equal Opportunity
- We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels.
- Success comes from acknowledging, welcoming, and incorporating diverse perspectives.
- We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways.
- Your voice will be heard, and we will help amplify it.