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About the Role

The Marketplace team connects LEAP with essential products law firms rely on, ensuring seamless integration for accounting, payments, document automation, and client communication. This role is crucial for enabling customers to spend less time managing systems and more time serving their clients.

Responsibilities

Manage the Marketplace inbox and respond to partner inquiries and applications promptly.
Route inquiries to the appropriate regional product team.
Communicate decisions to partners clearly and kindly.
Support regional product teams with partner kick-off meetings and follow-up.
Prepare and send partner agreements and terms for signature.
Maintain complete, accurate, and up-to-date contract and partner records.
Track partners from application through to go-live, ensuring progress.
Coordinate partner security assessments, including annual reassessments.
Review Marketplace listings against requirements before launch.
Coordinate go-live activities with product and technical teams.
Publish regular Marketplace updates for internal teams.
Maintain the Marketplace knowledge base with process guides, templates, FAQs, and partner guidance.

Requirements

Proven experience in an administration, operations, contracts, or billing role (suggest 2+ years).
Excellent attention to detail for maintaining accurate records, contracts, and invoices.
Comfortable with numbers, including reconciling usage reports and preparing invoices in Excel.
Clear, friendly written communication with external partners.
Confidence to follow up persistently.
A knack for clear, practical documentation and keeping it current.
Strong organizational skills to manage multiple partners at different stages concurrently.
Comfortable working with colleagues across regions and time zones.
Ability to handle sensitive commercial information.
Working knowledge of CRM, e-signature, and document management tools, or the ability to learn them quickly.

Skills

Administration
Operations
Contracts management
Billing
Attention to detail
Record keeping
Invoice preparation
Excel
Written communication
Documentation
Organization
CRM tools
E-signature tools
Document management tools

Location

Sydney

Work Type

Flexible working
Hybrid working

Experience Level

2+ years

Benefits

Additional paid wellbeing day every year
Free gym membership
Corporate dental plan
Weekly massages in the office
Catered lunch and breakfast every week
Fully stocked kitchen
On-site barista
Access to LEAP Home (home buying support program)

About the Company

LEAP is the world's leading provider of Legal Practice Management Solutions and part of ATI, a major international LegalTech company.
For over 30 years, LEAP has been dedicated to improving productivity tools for legal professionals.
LEAP's software is used by over 71,000 lawyers and their staff in small and medium-sized firms.
LEAP employs over 1000 'LEAPsters' globally across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand.
LEAP is an inclusive, people-first company committed to breaking down institutional barriers.
LEAP solves real-world problems that improve and support local, everyday law firms.

Equal Opportunity

If you meet some, but not all the requirements above, we encourage you to still submit your application.