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About the Role

The Chief Operating Officer (COO) is a strategic internal leader responsible for advancing and measuring KPIs, championing a positive, inclusive and equitable culture, establishing and maintaining policies and efficient operations, and serving as a valued thought partner to the CEO in advancing the organization’s mission and vision. The COO builds high-performing systems across human resources, talent acquisition and development, compliance and facilities, plus outsourced IT and finance functions, ensuring resources are optimized for programmatic impact and financial sustainability.

Responsibilities

Partner with the CEO on strategic and annual planning, KPI development and goal setting; lead implementation and measurement of goals.
Assess and enhance policies and systems to advance the organization's goals.
Lead change management by defining goals and scope, engaging stakeholders, training staff through transitions, and tracking results.
Support special projects and cross-functional initiatives as identified by the CEO.
Lead efforts to enhance the employee experience across the full employment life cycle, fostering a culture of inclusion, collaboration, accountability and recognition.
Develop, implement and monitor equitable policies that align with employee engagement and retention goals.
Effectively lead and manage the HR team and oversee all HR functions.
Advise senior leadership on complex employee relations matters, providing risk assessment and mitigation strategies.
Oversee and serve as backup for biweekly payroll processing.
Audit payroll and accruals to ensure accuracy and compliance.
Support the CEO with analysis and recommendations for benefits offerings and renewals; serve as the liaison to brokers and providers.
Oversee benefits communication, enrollment, administration and support for employees.
Serve as administrator for the YWCA NYC retirement and 403(b) plans.
Ensure the employee handbook, policies and procedures are current and aligned with organizational needs.
Oversee recruitment, onboarding, retention and succession planning.
Lead and oversee performance management and evaluation processes.
Oversee and benchmark compensation to ensure competitiveness and internal equity.
Collaborate with senior leadership to create professional pathways and identify professional development opportunities.
Provide coaching support for managers.
Oversee risk management for people, programs, finances and reputation; ensure compliance with legal, regulatory, funder and insurance requirements.
Maintain knowledge of insurance requirements and current employment laws.
Manage annual insurance renewals and oversee certificate of insurance needs.
Oversee background checks and monitor ongoing clearance requirements.
Work with the CEO and outsourced financial services provider to monitor financial performance, ensure accurate records and strong internal controls, and support budget planning.
Serve as the staff liaison to the Finance Committee of the Board.
Ensure accurate account coding for revenue and expenses so that accounting and donation records are reconciled and grant funds are tracked.
Analyze expenditures and review contracts and vendor services to ensure resources are allocated appropriately.
Oversee accounts payable to ensure timely, accurate vendor payments.
Work with the outsourced IT provider to keep data and cybersecurity policies current and documented, train staff on them and ensure systems meet staff needs and compliance standards.
Ensure employees have the technology resources and assistance needed to achieve their goals.
Maintain an accurate inventory of technology assets.
Manage relationships with landlord and program site building managers, maintain safety plans and monitor emergency preparedness.
Advise the CEO on office or site improvements, lease considerations and office needs.

Requirements

Bachelor’s degree required; Master’s degree preferred.
Significant senior leadership experience in a mission-driven organization, particularly a direct service organization with multiple programs or sites.
Proven ability to design, implement and continuously improve systems and workflows while balancing organizational needs and stakeholder feedback.
Deep knowledge and experience managing human resources, including compliance, talent acquisition and development, compensation and benefits administration.
Experience identifying and mitigating organizational risks.
History of creating and monitoring budgets, including vendor sourcing.
Ability to collect, analyze and use data to inform program and process improvement.
Exceptional interpersonal and relationship management skills, including a track record of working collaboratively with a diverse set of colleagues and stakeholders to achieve shared goals.
Excellent written and verbal communication skills, including the ability to write concisely and persuasively and present to staff members, senior colleagues and board members.
Experience successfully prioritizing short-term needs while achieving long-term goals.
Demonstrated commitment to the YWCA NYC’s social justice mission, vision and values.
HR certification is a plus (PHR, SPHR, SHRM-CP, SHRM-SCP or equivalent).
Experience managing outsourced services is a plus.

Skills

Human Resources
Talent Acquisition
Talent Development
Compliance
Facilities Management
IT Management
Finance Management
Risk Management
Change Management
Data Analysis
Budgeting
Vendor Management
Interpersonal Skills
Relationship Management
Written Communication
Verbal Communication
Presentation Skills

Location

New York City
Manhattan

Work Type

Full-time
Hybrid

Experience Level

Senior leadership experience

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$160,000 to $180,000 annually

Benefits

Employer-paid health, dental and vision insurance
FSA and employer-funded HRA for out-of-pocket health costs
Generous employer-funded contribution to YWCA NYC retirement plan after two years of employment
403(b) plan
Paid time off
Life, long-term disability and short-term disability insurance
Optional employee-paid additional life, life AD&D, dependent life and hospitalization coverage

About the Company

The YWCA of the City of New York (YWCA NYC) is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.
We are a multiracial social justice organization dedicated to addressing issues that emerge at the intersection of race, class and gender.
Founded in 1858, the YWCA NYC is the first YW in the United States and part of an international movement of YWs.
We reach more than 3,000 New York City youth each year, offering leadership and advocacy training for young women and gender expansive youth through our high school Girls Initiatives, and providing after-school COMPASS and SONYC programs for elementary and middle school students in culturally diverse communities.
Through culturally responsive programming, we create pathways for the next generation of leaders to reach for their dreams and drive social change.

Equal Opportunity

The YWCA of the City of New York is an equal opportunity employer and contractor.
We provide equal employment and contracting opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The YWCA NYC utilizes only job-related criteria in making decisions concerning applicants and employees.
Moreover, we encourage applicants from historically underrepresented communities to apply.