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About the Role

Provides ongoing crisis support to children and their non-offending caregivers following disclosures or allegations of child abuse. Monitors case progress, maintains client files, and collaborates with partner agencies to reduce trauma for children and families.

Responsibilities

Conducts comprehensive assessments of client needs in collaboration with the Youth Crisis Advocate.
Provides referrals to other victim services and facilitates connections with community support services.
Offers trauma-informed advocacy, including goal planning, crisis intervention, safety planning, and follow-up services.
Assists with orders of protection, custody petitions, and family court advocacy.
Manages a caseload, ensuring timely and accurate completion of case notes in the Agency database.
Educates clients on eligibility for the Office of Victim Services and guides them through application processes.
Communicates with victims, caregivers, and Multidisciplinary Team members via phone and voicemail.
Makes mandated child abuse reports to local law enforcement and the State Central Registry.
Covers a 24-hour Youth hotline for approximately four weeks per year, providing immediate support and guidance.
Performs additional duties as assigned by management.

Requirements

A High School diploma with two years of experience working with vulnerable populations is required.
Candidates who are bilingual may qualify for an enhanced starting wage of $25.15 per hour.
Regularly required to walk, sit, use hands; and reach with hands and arms.
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands.
Must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee may be exposed to various weather conditions.
The noise level in the work environment is usually moderate.
Occasional exposure to bodily fluids.

Skills

Excellent communication skills both written and verbal.
Demonstrated ability to effectively present in public forums.
Skilled in addressing and discussing sensitive issues.
Ability to establish and maintain networks of professional relationships.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Ability to multitask, work rapidly to meet deadlines, and perform work under pressure while maintaining composure and professionalism.
Ability to demonstrate cultural awareness and sensitivity to other perspectives.
Demonstrated flexibility to adapt to different work and communication styles of colleagues and clients.
Demonstrated ability to solve problems using analytical skills and abilities.
Demonstrated ability to maintain composure and professionalism under stress.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Experience Level

Two years of experience working with vulnerable populations

Education Level

High School diploma
Associate degree in human services (preferred)

Salary/Compensations

$25.15 per hour (for bilingual candidates)