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About the Role
This temporary role offers valuable experience and the chance to be part of a dynamic financial institution, serving as a great first step on the banking career ladder with potential for growth into full-time positions.
Responsibilities
- Process customer transactions accurately and efficiently, following proper cash handling procedures.
- Balance cash drawer and adhere to established cash limits.
- Buy and sell currency from the vault.
- Field incoming customer service calls, referencing knowledge of company operations, products, services, and programs.
- Answer account and banking related questions while complying with disclosure requirements, regulations, and consumer privacy policies.
- Prevent and detect fraud by identifying counterfeit currency and monetary instruments.
- Perform daily reconciliation and maintenance for the ATM and process night depository bags under dual control.
- Protect customer and company resources by following security requirements and executing branch opening and closing protocols.
- Identify opportunities to provide additional products or services and refer customers to partners when additional expertise is required.
- Promote and demonstrate self-service banking options to enhance customer convenience.
- Maintain an organized work area and perform administrative tasks.
- Maintain up-to-date knowledge of and adhere to applicable federal regulations and company policies and procedures.
Requirements
- High School Diploma or GED required.
- 2 years of experience in customer service, cash handling, or retail sales preferred.
- Strong written and verbal communication skills in English.
- Ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
- Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor.
- Strong attention to detail and problem-solving skills with the ability to follow procedures.
- Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities.
- Sound judgment, discretion, and a high level of integrity when handling confidential information.
- Proficiency in Microsoft Office applications (Word, Outlook, Excel).
- Ability to effectively learn and utilize department specific systems and software.
- Ability to remain in a stationary position, often standing, for prolonged periods of time.
- Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
- Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds.
- Ability to travel to various branches as needed.
- Ability to participate in rotational Saturday schedule to provide branch support.
Skills
- Customer service
- Cash handling
- Retail sales
- Written communication
- Verbal communication
- Attention to detail
- Problem-solving
- Task management
- Judgment
- Discretion
- Integrity
- Microsoft Office Suite (Word, Outlook, Excel)
- Department specific systems and software
- Bilingual is a plus
Location
- Washington County
Work Type
- Temporary
- Full-time
Experience Level
- 2 years of experience in customer service, cash handling, or retail sales preferred
Education Level
- High School Diploma or GED
Salary/Compensations
- $20.00 per hour
Benefits
- Pleasant, inclusive work environment
- Competitive compensation
About the Company
- Arrow Financial Corporation is a multi-bank holding company with over $4 billion in assets.
- Through its subsidiaries, Arrow Financial Corporation provides a broad range of banking and insurance services across northeastern New York.
- Services include online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
- The company is committed to delivering value for its shareholders, customers, and communities.
- Arrow Financial Corporation has a conservative business model and a strategy of steady growth, earning recognition from leading publications and bank-rating firms.
Equal Opportunity
- Arrow Financial Corporation is an Equal Opportunity Employer.
- The company provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.