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About the Role
This role supports the Revenue Cycle Management (RCMN) team by communicating financial obligations to patients. The goal is to review verified benefits, establish patient financial responsibility, explain the billing process, and set up payment plans.
Responsibilities
- Schedule meetings with new and existing patients to review the impact of ABC policy on patient responsibility.
- Review verified benefits with families to confirm Maximum Out of Pocket (MOOP) and expected financial responsibility.
- Explain the ABC billing process to educate families on insurance billing and patient billing.
- Confirm patient demographic data and primary contact information.
- Assist families with Central Reach patient portal setup, notification settings, and payment functions.
- Review family obligations due to changes in employment or insurance coverage.
- Confirm completion and submission of charity care applications and supporting documentation.
- Contact patients regarding Coordination of Benefit (COB) issues.
- Handle all communications with families courteously and professionally, with sensitivity and responsiveness to their needs.
- Receive and place telephone calls skillfully using appropriate language.
- Handle all telephone requests with courtesy, accuracy, and respect for confidentiality, following HIPAA regulations.
- Perform miscellaneous job-related duties as assigned.
Requirements
- Ability to manage high volumes of work and organize/maintain a schedule independently.
- Ability to communicate effectively, both orally and in writing.
- Strong interpersonal and communication skills.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Understanding of the RCM process overall is preferred but not required.
Skills
- Communication
- Interpersonal skills
- Organization
- Time management
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2 years of experience related to the duties and responsibilities specified.
Education Level
- High School Diploma required
- Bachelor’s Degree in Business/Management or related area (or current enrollment in a similar program) preferred.
Benefits
- 10 Days of PTO
- 10 Paid Holidays
- 2 Flex Days + More with Tenure
- Student Loan Repayment Employer Contributions
- Maternity/Paternity Award of up to $3,000
- FSA Options for Childcare
- Door Dash Pass
- Regional Night of Honors
- Up to $600 Student Loan Repayment Options
- Tuition Discounts
- Professional development opportunities
- Leadership opportunities
- 401K Retirement Plans with company matching
About the Company
- Our story began in 2017 in Austin, TX. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.
Equal Opportunity
- ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.