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About the Role
The Service Coordinator oversees the scheduling and coordination of maintenance and repair services for floor cleaning equipment. This position ensures that customer service requests are managed promptly, parts and labor are properly assigned, and service records are accurately maintained. The Service Coordinator collaborates closely with technicians and customers to ensure reliable, high-quality service and minimal equipment downtime.
Responsibilities
- Maintain accurate and detailed reports on all repairs and inspections.
- Understand warranty claims and work with vendors to maintain warranty repairs.
- Follow up with equipment vendors to have warranty claims completed properly.
- Assist the asset manager with tracking company assets and planning repairs.
- Respond to inquiries from field managers regarding the status of repair requests.
- Complete monthly reports and other necessary documentation.
- Operate company forklift.
- Perform other duties as needed.
Requirements
- Considerable knowledge of equipment servicing.
- Excellent interpersonal communication skills.
- Ability to establish and maintain effective working relationships with internal and external vendors and customers.
- Serve as the point of contact for owner-operators and internal managers seeking timely equipment repairs.
- Maintain the schedule of internal repair technicians.
- Ability to make decisions, evaluate situations quickly, and offer solutions.
- Ability to work under tight deadlines with a high level of accuracy and diligence.
Skills
- Equipment servicing
- Interpersonal communication
- Vendor relations
- Customer relations
- Scheduling
- Reporting
- Decision making
- Problem solving
- Time management
Location
- Vaughan, ON
Work Type
- On-site
- Contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Not specified
About the Company
- Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years.
- Started as a small family owned and operated business in Edmonton Alberta in 1956.
- Offers full service janitorial and building maintenance across Canada.
- Core values: Service, Motivate, Respect, and Connect.
Equal Opportunity
- Scandinavian Building Services is an equal opportunity employer who values a diverse workplace.
- Recognizes the strength that comes from different experiences, backgrounds and perspectives.
- Welcomes all candidates to apply.
- Believes all people should have access and opportunity to be employed, valued, and respected.