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About the Role

Support individuals accessing services by providing a psychosocial response to promote crisis resolution and empowerment. Assess and identify needs, and link individuals to appropriate community supports. Supports may be provided in-person, via telephone, or virtually.

Responsibilities

Complete mental health and addiction assessments based on crisis management theory.
Establish therapeutic relationships to maximize engagement benefits.
Provide short-term follow-up support to bridge referral gaps.
Coordinate and facilitate referrals to internal and external services.
Advocate to facilitate access to services and supports for crisis remediation.
Engage emergency services when additional intervention is required.
Assess barriers to successful community living.
Obtain information from other relevant sources as needed.
Provide support and assessment in a nonjudgmental fashion, demonstrating sensitivity to diversity.
Support individuals in developing self-advocacy skills, new behaviors, and coping skills.
Provide health teaching and information regarding coping techniques and strategies.
Provide crisis intervention services and supports via phone, text, and web chat.
Respond to voicemails from Reach Out.
Provide short-term, psychotherapeutic intervention within the crisis model framework.
Perform in a calm, competent, and efficient manner in emergency situations.
Utilize harm reduction principles to identify, reduce, and remove risk factors.
Refer individuals for additional assessments as necessary.
Assist individuals in identifying and connecting with personal/natural supports.
Provide follow-up support and/or check-ins.
Demonstrate knowledge of community resources and their place in the mental health and addiction care system.
Assist in building positive working relationships across the service system.
Participate in public education and advocacy.
Act as a liaison with caregivers and/or service providers for a coordinated approach.
Provide coverage to Crisis Assessment Team (CAT), Crisis Centre First Contact (CCFC), Crisis Response Team (CRT), Crisis Stabilization Space (CSS), and Reach Out/988 programs.
Complete tasks to maintain a clean and safe residential setting for CSS.
Assist and coach participants in mental wellness, safety, and daily living activities for CSS.
Maintain alertness and knowledge of clients and activity within the program for CSS.
Support individuals in the community working in teams of two for CRT.
Assist crisis centre clients with transportation to required mental health services.
Work with community partners including London Police Services and London Emergency Medical Services.
Maintain consistent communication with community services.

Requirements

College Diploma or University Degree in a mental health or addictions related field or a minimum of 3 years of experience in a direct-service role and some post-secondary education in a mental health or addictions related field.
Valid Driver’s License, adequate insurance and access to a vehicle.
Current, satisfactory Police Vulnerable Sector Check (PVSC).
Demonstrated ability to attend work regularly.
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.

Skills

Crisis intervention
Crisis resolution
Psychosocial response
Mental health assessment
Addiction assessment
Therapeutic relationship building
Referral coordination
Advocacy
Harm reduction principles
Community resource knowledge
Bilingualism (preferred)

Location

London, Ontario (London Zone)

Work Type

Part-Time
Contract
Approximately 3 months
Direct Service

Experience Level

Minimum of 3-5 years’ experience working in mental health (preferred)
Minimum of 2 years’ experience in mental health crisis intervention (preferred)
Experience with, and detailed knowledge of, mild, moderate & serious mental illnesses (preferred)
Experience working in a community-based setting (preferred)

Education Level

RPN, RN, or Bachelor's or Master's Degree in Occupational Therapy, Social Work, or Psychology or related field (preferred for CAT)
College Diploma or University Degree in a mental health or addictions related field (required)
Some post-secondary education in a mental health or addictions related field (required with 3 years experience)

Salary/Compensations

Starting rate: $27.14 per hour (Level 1 – Direct Service)
Wage differential: $30.01 per hour for Level 1 – Direct Service, Regulated
Grid progression up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
Premiums of $2.00 per hour for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts

Benefits

9% in lieu of benefits
Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

About the Company

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Equal Opportunity

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.