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About the Role

The Production Services team provides local and global technical support for Nomura's trading environment, ensuring high availability, performance, and reliability. This role requires exceptional customer service, technical, and operational support to internal and external clients.

Responsibilities

Monitor & Support Nomura’s real-time trading environment – DMA, Crossing, Low latency Solutions, Algorithmic and Smart Order Routing Platforms.
Support of low latency high frequency co-located trading environments, with specialised focus on FIX-to-native and native-to-native solutions.
Daily health checks on critical systems, check automation and configurations of real-time monitoring solutions.
Provide rapid response and resolution to incidents affecting the production trading systems.
Liaise between clients, front-office and development teams for quick and effective escalation and resolution.
Act as a production change gatekeeper, managing and deploying changes, including configuration and software release.
Analyse logs and monitoring tools to identify and resolve system issues.
Maintain and develop strong documentation (runbooks, troubleshooting guides, system configuration).
Implementation and in-depth support of Exchange connectivity, bringing up new gateways and connections and market data feeds/protocols.
Weekend and bank holiday cover will be required from time to time.

Requirements

Ability to work well under pressure with a true sense of urgency and excellent teamwork skills.
Strong written and verbal communication with the ability to act as a bridge between technology and front office teams.
Understanding of common institutional trading practices, especially in conjunction with connectivity and electronic trading.
Exposure to OMS and EMS platforms.
Strong understanding of the Americas securities markets and structure, order lifecycle, FIX protocol and market data.
Technically sound experience of Unix environments.
Good understanding of Networking principles.
2+ years relevant experience.

Skills

Shell scripting
Python scripting
Grafana
Prometheus
Elastic

Location

New York

Work Type

Full-time

Experience Level

Associate
2+ years relevant experience

Salary/Compensations

$125,000 - $150,000 per year

Benefits

Aon’s Benefit Index® ranks #1 amongst competitors
Total compensation package may include sign-on bonus, restricted stock units, and discretionary awards.
Full range of medical, financial, and/or other benefits.
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave.

About the Company

Nomura is a financial services group with an integrated global network, connecting markets East & West.
Serves clients through four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.
Driven by the insights of some 28,000 people worldwide.
The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences.
Leverages cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations.
A dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Equal Opportunity

Nomura is an Equal Opportunity Employer