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About the Role

The Direct Venture team is growing, and we’re looking for multiple Business Analysts to join us. You’ll have the opportunity to help design how a new direct insurer works, from the member experience through to the processes, rules and capabilities that make it all happen. The Senior Business Analyst ensures business processes and systems are built on a clear, shared understanding of business and member needs. Partnering with Product Owners and delivery teams, the role leads analysis for complex initiatives, shapes and refines the backlog, and maintains business intent from discovery through implementation. The incumbent also serves as a resource to analysts and supported business areas.

Responsibilities

Lead business analysis for complex initiatives spanning multiple processes, systems, or business areas, working independently through ambiguity.
Plan and facilitate workshops, interviews, and process walkthroughs with stakeholders and subject matter experts.
Analyze current- and future-state processes using member feedback, journey insights, and operational data to identify gaps and improvement opportunities.
Define business rules, epics, user stories, and clear, testable acceptance criteria in partnership with business owners.
Work with legal, compliance, risk, and control partners to identify requirements early and ensure they are reflected in delivery.
Facilitate alignment when stakeholder needs conflict and communicate business intent, recommendations, dependencies, and trade-offs.
Support Product Owners in shaping, refining, and prioritizing the backlog and breaking initiatives into delivery-ready features and stories.
Serve as a primary contact for business questions, resolving ambiguity and assessing the impact of new requests and changes.
Raise risks, issues, and dependencies early and keep stakeholders informed of progress and decisions.
Confirm solutions meet acceptance criteria and business intent; plan and coordinate business acceptance testing.
Define success measures and review member and operational results after implementation to confirm intended outcomes.
Identify impacts to processes, procedures, and roles, and support change management, training, and operational readiness.
Coach less experienced analysts and contribute to business analysis standards, templates, and continuous improvement.
Perform other duties as assigned.

Requirements

Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
5+ years of business analysis experience, including work in agile delivery environments with Product Owners and delivery teams.
Experience analyzing requirements for complex business systems and processes.
Strong facilitation, analytical thinking, communication, stakeholder management, and problem-solving skills.
Proficiency with tools such as Jira and Confluence and comfort using AI-assisted tools in day-to-day work.
Experience in property and casualty insurance or another regulated financial services environment is an asset.
Business analysis certification (e.g., CBAP or CCBA) or insurance designation (e.g., CIP) is an asset.

Skills

Facilitation
Analytical thinking
Communication
Stakeholder management
Problem-solving
Jira
Confluence
AI-assisted tools

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Quebec City, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

5+ years of business analysis experience

Education Level

Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$100,000 - $120,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members.
Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.
Wawanesa is committed to helping communities thrive in a changing world.
The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change.

Equal Opportunity

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.