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About the Role

We are creating something new and looking for Business Analysts to help bring our ideas to life. You will contribute to designing how a new direct insurer operates, from customer experience to the processes, rules, and features that make it happen. You will bridge the gap between policyholders, the business, and technology, helping to move an idea from 'what if?' to reality.

Responsibilities

Lead business analysis for complex initiatives impacting multiple processes, systems, or business areas, working autonomously through ambiguity.
Plan and facilitate workshops, interviews, and process reviews with stakeholders and subject matter experts.
Analyze current and future state processes from feedback, journey data, and member operational data to identify gaps and opportunities for improvement.
Define business rules, epics, user stories, and clear, verifiable acceptance criteria in partnership with business owners.
Collaborate with legal, compliance, risk, and controls partners to identify requirements early and ensure they are addressed in delivery.
Promote alignment when stakeholder needs conflict, communicating business intent, recommendations, dependencies, and trade-offs.
Support product owners in defining, refining, and prioritizing the backlog, breaking down initiatives into deliverable features and stories.
Act as the primary business point of contact for questions, clarifying ambiguity, and assessing the impact of new requests and changes.
Promptly raise risks, issues, and dependencies, keeping stakeholders informed of progress and decisions.
Confirm solution alignment to acceptance criteria and business intent; plan and coordinate user acceptance testing.
Define success metrics and review member and business outcomes post-implementation to confirm expected results.
Determine impacts to processes, procedures, and roles; support change management, training, and operational readiness.
Mentor less experienced analysts and contribute to business analysis standards, templates, and continuous improvement.
Perform any other assigned duties.

Requirements

Bachelor's degree in business or a related field, or an equivalent combination of education and experience.
Over five years of business analysis experience, including in agile delivery contexts with product owners and delivery teams.
Experience analyzing complex business process and system requirements.
Strong facilitation, analytical reasoning, communication, stakeholder management, and problem-solving skills.
Proficiency with tools such as Jira and Confluence, and comfort using AI-assisted tools daily.
Experience working in corporate P&C insurance or other regulated environments is an asset.
Business analysis certification (e.g., CBAP or CCBA) or an insurance designation (e.g., PAA) is an asset.

Skills

Jira
Confluence
AI-assisted tools

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montréal, QC
Ville de Québec, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor's degree in business or related field, or equivalent combination of education and experience

Salary/Compensations

$100,000 - $120,000

Benefits

Annual incentive program
Top-up leave programs
Generous vacation days
Personal days
Non-premium benefits package
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of the largest of its kind in Canada, wholly owned by its over 1.8 million members.
Headquartered in Winnipeg, Wawanesa is the parent company of WSIMC, a specialty insurance company offering tailored solutions for specific needs; Wawanesa Life, providing life insurance solutions across Canada; and Western Financial Group, a national leader in personal and business insurance.
Wawanesa is committed to helping communities thrive in a changing world, actively supporting organizations that strengthen communities by donating over $4 million annually to charities, including $2.5 million each year to support those on the front lines of climate change.

Equal Opportunity

We encourage all qualified applicants to apply, whether they are racialized people, women, Indigenous people, persons with disabilities, members of the 2ELGBTQIA+ community, people of diverse gender identities, neurodivergent people, or anyone who can contribute to greater diversity of perspectives and ideas.
We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, you can confidentially email jobs@wawanesa.com.
All applicants for employment at Wawanesa are subject to the applicable Employee Personal Information Policy.
Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.