Research Patient Experience Specialist - Austin, TX
Austin Retina Associates · Austin, TX, US
9 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Research Patient Experience Specialist - Austin, TX role.
Rezi rewrites your resume against Austin Retina Associates's job description. Free.
Tailor your resume to this Research Patient Experience Specialist - Austin, TX role.
Rezi rewrites your resume against Austin Retina Associates's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Research Patient Experience Specialist - Austin, TX posting at Austin Retina Associates — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Research Patient Experience Specialist - Austin, TX posting at Austin Retina Associates — free, in seconds.
About the Role
Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self-motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.
Responsibilities
- Greet and check in research subjects and inform study team of subject arrival
- Schedule appointments, manage check-out processes, and schedule transportation for subjects
- Input routine subject data and manage administrative tasks
- Assist with the daily workflow of clinical studies by ensuring physician and staff availability
- Maintain regular communication with clinical and research teams
- Perform other duties as assigned by Supervisor
Requirements
- Experience in a medical office front desk or administration role
- Demonstrated commitment to continual improvement in a feedback-driven team
Skills
- Patient interaction skills with a welcoming demeanor
- Understanding of basic administrative systems
- Proficiency in scheduling, data entry, and communication software
- Proficiency with Google Workspace, Excel, and Teams
- Ability to develop and maintain strong relationships with physicians, coworkers, and patients
- Demonstrated courtesy, diligence, integrity, and teamwork
- Excellent organizational and time management skills
- Ability to independently manage workflow
- Strong interpersonal skills including effective listening and clear communication
- Effective customer problem resolution with a warm, encouraging demeanor
- Ability to relate well with others
- Bilingual in Spanish (preferred)
- EMR & CTM experience (preferred)
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Hourly pay, FLSA non-exempt, eligible for overtime
Benefits
- Not specified
About the Company
- Austin Retina Associates advances retinal research, offers new treatment opportunities, and provides high-quality patient care.
Equal Opportunity
- Not specified