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About the Role
The Patient Care Coordinator manages patient data integrity, coordinates training on scheduling protocols, and schedules dental appointments. This role also triages emergency calls, manages follow-up communications, and ensures optimal use of clinical time while providing exceptional patient service.
Responsibilities
- Patient Coordination and Outreach (50%)
- Dental Program Operations Administration (20%)
- Case Management and Patient Navigation (20%)
- Other (10%)
Requirements
- Four (4) years of experience in a medical, dental, or similar setting; or bachelor's degree.
- Minimum of three (3) years of experience in clinical patient scheduling and/or office administration.
- Registered Dental Assistant, licensed in the State of Texas, or license obtained within one year from start date.
- Bilingual in English and Spanish, with effective written and verbal communication skills.
- Knowledge of dental equipment, materials, procedures, terminology, and chart preparation.
- Demonstrated ability to clearly communicate dental terminology, treatment protocols and procedures in both English and Spanish.
- Effective telephone skills, with the ability to effectively provide directions to parents or patients to multiple locations throughout the Foundation's multi-county treatment area.
- Strong organizational, project management, time management, and prioritization skills, with the ability to handle multiple priorities simultaneously.
- Strong analytical and data management skills, with demonstrated attention to detail, accuracy, and high-quality work.
- Computer proficiency in dental practice management software.
- Computer proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Skills
- Medical
- Dental
- Clinical patient scheduling
- Office administration
- Registered Dental Assistant
- English
- Spanish
- Dental equipment
- Dental materials
- Dental procedures
- Dental terminology
- Chart preparation
- Telephone skills
- Organizational skills
- Project management skills
- Time management skills
- Prioritization skills
- Analytical skills
- Data management skills
- Attention to detail
- Accuracy
- High-quality work
- Dental practice management software
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Location
- Central Texas
Education Level
- Bachelor's degree
About the Company
- St. David's Foundation is a community-focused and equity-driven organization supporting health and wellness in Central Texas.
- It is one of the largest health foundations in the United States, funding more than $100 million annually in a five-county area surrounding Austin, Texas.
- Through a unique partnership with St. David's HealthCare, the Foundation strategically reinvests proceeds from the hospital system back into the community, with a goal of advancing health equity and addressing the needs of the communities facing the greatest health challenges.
- Beyond grantmaking, the Foundation operates the largest mobile dental program in the country, providing highly accessible, quality oral healthcare, and offers the largest healthcare scholarship program in Texas, the St. David's Neal Kocurek Scholarship Program.
- Since 2000, the St. David's Foundation Dental Program has provided free dental care to children attending Title I elementary schools in Central Texas (Bastrop, Hays, Caldwell, Travis, and Williamson counties).
- Serving more than 5,000 patients each year, board-certified dentists, dental hygienists, and dental assistants deliver high-quality dental care to children and offer evidence-based oral healthcare – including diagnosis, treatment, prevention, and oral health education – for children who otherwise may not have access to quality, affordable oral healthcare.
- During the summer, services are offered at various sites across our region to patients up to 18 years old.