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About the Role

As a Life, Annuity & Group Benefits Operations Consultant - Experienced Associate, you will help insurance clients improve core operations, data, and technology supporting policy administration, claims, and servicing. You will build knowledge through client support, adapt to changing priorities, and contribute reliable work while developing your skills. This role involves operating model design, process improvement, data exchange, and platform implementation support.

Responsibilities

Support client service activities across life, annuity, and group benefits operations.
Analyze policy administration, claims, and servicing processes to identify improvement opportunities.
Gather and organize operational data for book of business reviews, conversions, and reporting.
Assist in operating model design and process modeling for insurance operations modernization.
Use digital tools and analytics to review service delivery models and identify process issue root causes.
Contribute to data exchange and conversion workstreams for cloud-based insurance platform implementations.
Review customer feedback and service metrics to identify opportunities for better policyholder and distributor experiences.
Apply curiosity and problem-solving to support operational efficiency, scalability, and execution.

Requirements

At least a Bachelor's degree.
At least 1 year of experience.

Skills

Customer service
Communication
Teamwork
Curiosity

Location

Up to 60% travel

Work Type

Full-time

Experience Level

Associate

Education Level

Bachelor's degree

Salary/Compensations

$63,000 - $140,000

Benefits

Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave

About the Company

PwC is an equal opportunity employer.
Learn more about how we work: https://pwc.to/how-we-work

Equal Opportunity

All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.