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About the Role
As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Your role is crucial in creating an exceptional customer experience, a motivated staff, and operational excellence. You will lead and inspire sales associates to achieve goals, fostering a productive and fun work environment.
Responsibilities
- Provide effective coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
- Take ownership of results and grow segment contributions to store sales.
- Celebrate sales achievements with the team.
- Lead by example in delivering a world-class customer experience, including product demonstrations.
- Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
- Educate customers on Lush brand values and articulate the company's position on ethical business practices.
- Increase product knowledge through continuous learning and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
- Manage cash handling, including customer transactions, register operations, cash drawer reconciliation, and store security.
- Take deposits to the bank as required.
- Lead by example in attendance and punctuality, and encourage the same from all employees.
- Monitor employee breaks to ensure scheduled breaks are taken.
- Review daily communications to ensure team members are informed and prepared for shifts.
- Maintain a clean, organized, and visually appealing store environment.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Utilize Visual Merchandising guidelines to adjust product displays based on sales.
- Support the management team in ensuring store compliance with company standards for operations, product integrity, workplace respect, and health and safety.
Requirements
- Minimum 1 year of experience in customer service and sales.
- Minimum 1 year of experience in cash handling and opening/closing procedures.
- Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
- Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
- Minimum 1 year of experience in a fast-paced team environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French or other languages.
Skills
- Sales coaching
- Customer experience
- Brand building
- Product knowledge
- Team development
- Diversity, Equity, Inclusion, and Belonging (DEIB)
- Cash handling
- Store opening/closing
- Time and attendance management
- Visual merchandising
- Inventory management
- Policy and procedure adherence
- Problem-solving
- Communication
Location
- Crossgates Mall
Work Type
- Part Time
- Full-time
Experience Level
- 1 year supervisory experience
- 1 year customer service experience
- 1 year sales experience
- 1 year cash handling experience
- 1 year opening/closing procedures experience
- 1 year training experience
- 1 year problem-solving experience
- 1 year fast-paced environment experience
Salary/Compensations
- $18.70—$18.70 USD
About the Company
- We Are Lush
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.