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About the Role
DoorDash's Product Marketing Operations team supports the Retention Marketing organization by managing the tools, systems, and data that power it. As a Sr. Associate, you will become an expert in CRM tools, train operators, document processes, and collaborate with Product and Engineering to define requirements and influence the tool roadmap. This role is ideal for an experienced CRM operator seeking to shape the tools used by their peers and requires program management skills for tool migrations, including capacity planning, forecasting, and process building.
Responsibilities
- Become an expert in CRM tools and their application in campaign building.
- Identify and address friction points in tooling and processes with CRM operators.
- Collaborate with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
- Create and maintain documentation for CRM operators.
- Design and deliver enablement and training for frictionless campaign building.
- Program-manage tool migrations, including capacity planning and forecasting.
- Build processes from scratch as needed.
Requirements
- 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform.
- Technical expertise in a CRM platform (e.g., Braze, Salesforce, Iterable).
- Experience creating documentation and training or enablement materials for internal teams.
- Program management skills, including supporting migrations to new tools.
- Ability to partner with Product and Engineering teams.
Skills
- CRM platform expertise
- Documentation creation
- Training and enablement
- Program management
- Cross-functional collaboration
Location
- United States
- Illinois
- Colorado
- NYC
- Remote
Work Type
- Full-time
Experience Level
- Senior Associate
Salary/Compensations
- $83,000—$122,000 USD
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
About the Company
- DoorDash's mission is to empower local economies, driving rapid learning and impactful decision-making with empathy for users including Dashers, merchants, and consumers.
- We are a technology and logistics company expanding beyond food delivery to encompass all types of goods.
- DoorDash is experiencing rapid growth and constant change, offering team members opportunities to share perspectives, solve new challenges, and own their careers.
- We are committed to supporting employee well-being through comprehensive benefits and perks.
Equal Opportunity
- DoorDash is committed to growing and empowering a more inclusive community.
- We hire and cultivate diverse teams from all backgrounds, experiences, and perspectives.
- We believe true innovation occurs when everyone has a seat at the table and the tools to excel.
- No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- We value a diverse workforce and encourage applications from individuals who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans.
- We will consider for employment qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable regulations.
- If you need any accommodations, please inform your recruiting contact upon initial connection.