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About the Role
The Live Collections Host is responsible for providing frontline exceptional visitor service in The Strong's indoor butterfly garden, coral reef aquarium, and freshwater aquarium. This role involves interacting with guests, answering questions, and ensuring a positive museum experience. The position may also assist with animal care, conservation, and cleaning of live collections areas.
Responsibilities
- Perform hosting duties in the Dancing Wings Butterfly Garden, facilitating guest entry and exit.
- Observe and caution guests to ensure the safety of humans and animals within the garden.
- Provide a welcoming and informative environment for guests, acting as an ambassador for the museum.
- Educate guests about animals, habitats, and museum activities.
- Manage guest needs, questions, and expectations effectively.
- Ensure garden functions are consistently regulated.
- Operate and communicate via a two-way radio with various museum teams.
- Introduce safety considerations and manage minor emergencies.
- Notify live collections team members of concerns regarding livestock.
- Perform corrective work and support team decisions.
- Communicate with team members via in-person and email to share information and complete tasks.
- Maintain awareness of the museum's mission, content, procedures, and daily activities.
- Provide a workplace free from serious hazards and comply with OSHA standards.
- Interact with colleagues and guests in a professional and respectful manner.
- Report to work on time as scheduled.
- Participate in all required museum training.
- Participate in butterfly and pupae data collection.
- Participate in the organization, cleaning, and disinfection of live collections areas, including the butterfly garden, greenhouse, chrysalis cases, and laboratory.
- Prepare and clean public viewing areas for displays.
Requirements
- Must consent to and pass a drug screen and criminal background check as a condition of employment.
Skills
- Exceptional visitor service
- Communication
- Flexibility with scheduling
- Radio operation
- Emergency management
- Teamwork
- Awareness of museum operations
Location
- Upstate New York
Work Type
- Part-time
Experience Level
- Entry-level
About the Company
- The Strong has upstate New York’s only year-round indoor butterfly garden, as well as a coral reef aquarium and freshwater aquarium which are home to many different species of fish and invertebrates.
Equal Opportunity
- The Strong is an equal opportunity employer.
- It is the policy of The Strong to provide equal employment opportunity to all persons without regard to gender, gender identity, gender expression, sexual orientation, age, race, color, religion, national origin, disability, military, or marital status.
- This policy of nondiscrimination applies to all aspects of the employment relationship, including but not limited to recruitment, selection, advancement, compensation, benefits, layoff, recall, transfer, and termination.