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About the Role

The Manager for Employee and Volunteer Experience coordinates programs that strengthen the experience of working, interning, and volunteering at NYBG. This role manages day-to-day delivery and administration of assigned programs, including recruitment, placement, participant onboarding, scheduling, communications, participant support, partnership coordination, recordkeeping, and program-level outcome tracking.

Responsibilities

Implement program priorities, standards, and goals established with the AVP for Employee and Volunteer Engagement.
Coordinate departmental contributions to assigned institutional initiatives.
Assess departmental needs and placement capacity.
Coordinate outreach, recruitment, selection, and placement for volunteer, internship, service-learning, youth employment, and workforce programs.
Manage onboarding, participant support, schedules, coverage, and follow-up for assigned programs and events.
Coordinate engagement, recognition, and appreciation activities.
Coordinate registration, scheduling, communications, materials, and attendance for learning activities.
Coordinate career-exploration experiences, including mentoring matches, job shadowing, cross-training, and stretch-assignment logistics.
Maintain orientation materials, participant guides, and program resources.
Coordinate accessibility training and accessible visitor experiences.
Arrange qualified instructors, interpreters, materials, schedules, and participant support for accessibility programs.
Align employee and volunteer training activities with the institutional learning program.
Apply accessibility principles throughout assigned programs.
Maintain placement and program-delivery relationships with educational institutions, workforce organizations, and Bronx community partners.
Coordinate participant opportunities and partner commitments.
Represent assigned programs on relevant committees and professional groups.
Coordinate program communications and serve as a primary contact.
Maintain administrative procedures, calendars, and participant records.
Gather participant and partner feedback and review assigned program operations.
Recommend improvements to delivery and participant experience.
Share learning-related findings with relevant program partners.
Assist with the development of, and provide accurate program-level data for, institutional dashboards and reports.
Prepare cost estimates, track approved expenses, and coordinate purchasing.
Supply program information for proposals and required reports.
Maintain departmental supplies and inventory.
Bring risks, resource needs, lessons learned, and improvement opportunities requiring leadership attention to the AVP.

Requirements

Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience.
Experience managing day-to-day employee engagement, volunteer, internship, workforce partnership, accessibility, or community engagement programs.
Experience recruiting, onboarding, training, scheduling, and supporting volunteers, interns, or other program participants preferred.
Proficiency with Microsoft 365.
Experience with volunteer management, scheduling, registration, database, or reporting systems; Volgistics experience preferred.
Strong interpersonal, communication, organizational, partnership-management, and customer service skills.
Ability to manage multiple programs, schedules, deadlines, data requirements, and stakeholder relationships.
Strong writing, facilitation, training-coordination, and presentation skills.
Ability to collaborate with employees, volunteers, interns, educational institutions, workforce organizations, community partners, and the public.
Sound judgment, discretion, and professionalism in sensitive or complex program matters.
Commitment to welcoming, accessible, and inclusive employee, volunteer, learning, and visitor experiences.
Experience coordinating cross-departmental program delivery, participant placements, partner commitments, and program-level reporting preferred.
Knowledge of accessible program practices, participant support, and responsible data handling preferred.
Experience supporting employee recognition, career-exploration activities, mentoring logistics, or accessible program delivery preferred.
Ability to stand, walk, sit, use hands, and lift or move items weighing up to 25 pounds.
Ability to work outdoors in varying weather conditions and in environments with varying noise levels.

Skills

Microsoft 365
Volunteer management systems
Scheduling systems
Registration systems
Database systems
Reporting systems
Volgistics
Interpersonal skills
Communication skills
Organizational skills
Partnership management skills
Customer service skills
Writing skills
Facilitation skills
Training coordination skills
Presentation skills
Collaboration
Judgment
Discretion
Professionalism
Accessibility principles
Data handling

Location

New York Botanical Garden

Work Type

Full-time
Onsite

Experience Level

Manager

Education Level

Bachelor's degree preferred

Salary/Compensations

$68,000-$75,000

Benefits

15 Vacation Days
13 Paid Holidays
12 Sick Days
Health and Dental Insurance Coverage
401K
Pension Plan

About the Company

The New York Botanical Garden (NYBG)