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About the Role
As a Technical Writer, you will produce and maintain client-facing documentation to support self-service workflows for global clients. You will collaborate closely with Product Managers and Engineers, as well as business-facing teams, while taking ownership of documentation within your assigned product area. This role is based in NYC and sits within the Customer Experience Product team.
Responsibilities
- Communicate complex materials and concepts in an appealing and effective manner to both internal and external users of varying technical knowledge, in the DV voice
- Write, publish, and maintain high-quality help content including user guides, online help, analytics glossaries, UI messaging, training materials, and product release notes
- Adapt information from PRDs, product summaries, prototypes, and technical specs into knowledge base-ready content
- Align content with established documentation standards, style guidelines, and best practices
- Take ownership and follow-through of documentation for assigned product or service areas
- Manage documentation maintenance and refinement to ensure content is accurate, complete, and up-to-date
- Proactively identify opportunities for documentation improvement and content optimization
- Collaborate with Product Managers, Engineers, Client Support, Implementation Managers, and Marketing to produce effective documentation and messaging for new features and product updates
- Build strong working relationships with key DV stakeholders
- Support the broader Technical Writing team on larger or business-critical projects
Requirements
- 3 -5 years of relevant work experience writing online help and and user interface messaging, preferably in a web production environment
- Demonstrated ability to get up to speed quickly on new projects, balance multiple tasks, and provide quick return on documentation requests
- Strong ability to contextualize product features within customer workflows and explain how clients use them to complete end-to-end tasks
- Strong written and verbal communication skills, including the ability to edit and proofread materials and succinctly communicate complex concepts to novice end users
- Cross-functional experience working with client-focused teams
- Demonstrated ability to multitask and work with light supervision
- Must be able to provide writing samples
- BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
- A can-do attitude and a willingness to learn
Skills
- FreshDesk
- Document360
- Postman
- GitLab
- Docusaurus
- Pendo
- Markdown
- HTML
- Ad-serving technologies
- Large data integrations
Location
- NYC
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- BA degree in English, Journalism, Technical Writing, or related field or equivalent practical experience
Salary/Compensations
- $77,000 - $131,000
Benefits
- Bonus/commission (as applicable)
- Equity
- Benefits
About the Company
- DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics.
- DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms.
- Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry.
- Learn more at www.doubleverify.com.
Equal Opportunity
- The successful candidate’s starting salary will be determined by a number of non-discriminatory factors, including qualifications for the role, level, skills, experience, location, and internal equity relative to peers at DV.