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About the Role

The Intake & Data Specialist supports the Manager of SSS Operations in daily oversight of direct service documentation and the SSS database. This role involves reviewing case files, performing data entry, supporting client intake, explaining OVS benefits, assisting with OVS compensation claims, and coordinating the volunteer program. The Specialist also provides direct services to clients via a 24/7 hotline, including after-hours on-call shifts. Flexibility in work schedule is essential, with some evenings and weekends required. This is a full-time position involving approximately 15% travel within the region.

Responsibilities

Reviews all documentation received for data entry to ensure completion and accuracy, and identifies documentation errors, notifying appropriate staff and Supervisors.
Enters direct service documentation into the database, including demographic information, victimization, direct services provided, case notes, and referrals.
Updates client information as needed, including victimization status, case status, releases of information, merging duplicate clients, and case closure activities.
Assists in the preparation of data for grant reporting and applications.
Assists in training SSS staff on documentation, data entry processes, and software updates.
Monitors for strict adherence to confidentiality and HIPPA compliance across all platforms and SSS activities.
Supports the enhancement of team documentation practices by assisting in updates of trainings and reference documents, and offers technical assistance.
Provides direct services to survivors via the 24/7 hotline, including emotional support, crisis intervention, and advocacy/accompaniment.
Supports initial client intake by collecting client demographic and crime information, and obtaining/reviewing confidentiality forms and releases of information.
Provides information on OVS benefits and assists with filing OVS compensation claims.
Maintains strong documentation and case files, adhering to set deadlines.
Upholds confidentiality of client information and adheres to HIPAA and SSS procedures.
Conducts outreach and corresponds with prospective volunteers, organizes applications, screening, and assists in interviewing potential volunteers.
Assists in the recruitment, training, and support of volunteer advocates.
Provides assistance and consultation for volunteers as needed or requested.
Participates in volunteer evaluation.
Supports the planning and facilitation of volunteer training and events.
Assists in the coordination of volunteer coverage of the 24-hour Crisis Hotline, including evenings and weekends.
Maintains DOH Rape Crisis Counselor/Advocate certification via successful completion of mandatory continuing education hours.
Assists with identifying coverage of the 24/7 hotline and ensuring the schedule is up to date.
Assists in the maintenance of shared calendars and file systems.
Assists in preparing monthly & quarterly statistical reports.
Attends staff meetings and assists in the evaluation of the program.
Participates in program planning and evaluation.
Performs other duties as assigned within a team-based work environment.

Requirements

Strong interest in supporting survivors of interpersonal violence.
Experience with data collection, entry, and maintenance of secure databases.
Comfort with hotline coverage, including evenings and weekends.
Flexible schedule necessary; evening and/or weekend work may be required.
Must keep confidential all client information.
Must follow all safety and security guidelines.
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis.

Skills

Facilitation/teaching skills.
Excellent customer service and communication skills.
Ability to remain focused and calm in stressful situations.
Excellent interpersonal and verbal skills.
Superior oral and written communication skills.
Ability to develop and maintain effective, professional relationships with internal and external stakeholders.
Ability to work cooperatively with different types of personalities.
Ability to work effectively as part of a team.
Excellent listening and relationship building skills.
Proficient in Microsoft Office Suite, or similar software.
Strong Microsoft Excel skills, or other spreadsheet/data management platforms.
Knowledge of computers and data entry experience.
Superior data management and data analysis skills.
Keen attention to detail.
Excellent organizational skills.
Outstanding time management skills, including the ability to work under deadline.
Ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities.
Ability to exercise sound judgment and independent decision-making skills.
Ability to produce reliable, high-quality work with minimal direct supervision.
Ability to exercise discretion in the handling of confidential information.
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
Ability to take initiative and work independently, and be creative and flexible.
Commitment to violence prevention, sexual and reproductive health, LGBTQ+ rights and justice, accessibility, and racial equity.
Knowledge of trauma-informed care, the criminal justice system, mental health issues, and using data to advance equity.
Bilingual – Spanish/English.

Location

New York State

Work Type

Full-time
Onsite
Travel required

Experience Level

Entry level

Education Level

DOH Rape Crisis Counselor/Advocate certification

Salary/Compensations

$25.12 - $26.07 an hour

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide range of family planning services at its brick-and-mortar health centers and mobile care units.
PPGNY cares for everyone regardless of their immigration status, zip code, or ability to pay.
PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information.
PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming.
PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion.
We encourage candidates from all backgrounds to apply.

Equal Opportunity

PPGNY is committed to diversity, equity, and inclusion.
We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose.
We encourage candidates from all backgrounds to apply.