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About the Role

As part of a multi-disciplinary team providing medical care, the PCA is responsible for patient intake in the clinic and front desk, obtaining complete medical history, and providing education about human sexuality, family planning, abortion, colposcopy, LEEP, and general health.

Responsibilities

Monitor health screenings at front desk.
Greet all patients and visitors according to PPGNY standards and collect all pertinent demographic and billing information, including insurance verification.
Change and update patient demographics in electronic health record.
Initiate CVR (superbill) and activate electronic health record to start visit.
Sign appropriate consents and reception forms.
Manage walk-in clients according to availability in the schedule.
Answer phones and triage patient calls, including appointment management.
Scrub the schedule and prepare charts for next day services.
Process supply requests, collect payments and co-pays.
Reconcile audit reports to payments and prepare deposits.
Screen all patients for eligibility for in-state assisted insurance programs.
Assist patients in completing insurance applications.
Responsible for opening and closing front desk area.
Maintain waiting room and office area to ensure appearance is welcoming, private and professional.
Respond to patient requests.
Follow all safety and security procedures and guidelines.
Participate in health center/affiliate efforts to achieve established goals for productivity and revenue cycle.
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Reviews the patient health history for completeness and records findings.
Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
Documents competently in the electronic medical record using the correct PPGNY templates and forms.
Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations.
Participates in health center/affiliate efforts to achieve established goals for productivity.
Assess flow of patients through health center to minimize patient wait times.
Assists in the orientation and training of new clinic staff.
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data.
Ensures access to interpreter services for patients with communication barriers.
Provides health education and care related to sexual and reproductive healthcare.
Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit.
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport.
Runs Daily Controls.
Performs clinic opening and closing duties; clinic and equipment cleaning; restocking supplies.
Reports facility and equipment issues.
Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions.
Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, infections prevention float and assisting in surgical room.
Attends monthly didactics and incorporates information into daily care provision.
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH.
Participates in annual competency checks and training for all new services, tests, and skills as assigned.

Requirements

High school diploma/GED
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis.
Excellent customer service and communication skills
Ability to remain focused and calm in stressful situations
Excellent interpersonal and verbal skills
Superior oral and written communication skills
Ability to work effectively as part of team
High degree of comfort with electronic health record
Keen attention to detail
Excellent organizational skills
The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
Ability to exercise sound judgment and independent decision-making skills
Ability to produce reliable, high-quality work with minimal direct supervision
Ability to follow HIPAA Policies and Procedures
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
Requires prolonged sitting and repetitive tasks including use of a computer.
Frequent standing, walking, bending.
Must be able to walk up and down stairs.
Requires lifting or moving of patients/supplies/equipment.
Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials.
Requires the ability to hear and to communicate orally with others.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.
Potential exposure to communicable diseases and other conditions in a health center environment.
Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week.

Skills

Patient intake
Medical history taking
Patient education
Human sexuality
Family planning
Abortion
Colposcopy
LEEP
General health education
Front desk operations
Electronic health record (EHR) management
Insurance verification
Appointment scheduling
Phone triage
Payment processing
Insurance application assistance
Laboratory testing
Quality assurance
Infection control
Abortion service assistance
Didactic training
Clinical skills maintenance
Customer service
Communication skills
Interpersonal skills
Teamwork
Organizational skills
Attention to detail
Judgment and decision-making
HIPAA compliance

Location

New York State

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

High school diploma/GED

Salary/Compensations

$24.17 - $24.17 an hour

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide-range of family planning services at our brick-and-mortar health centers and mobile care units.
We care for everyone regardless of their immigration status, zip code or ability to pay.
PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future.
As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming.
We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status.
As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

Equal Opportunity

PPGNY is committed to diversity, equity, and inclusion.
We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose.
We encourage candidates from all backgrounds to apply.