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About the Role
Serve as the first point of contact for potential clients, interviewing them to assess case fit and managing the intake process for new clients and their initial meetings.
Responsibilities
- Evaluate potential cases for sign-up alongside the intake team.
- Talk with potential clients, answer their questions, and assess their cases.
- Act as the firm's attorney representative, explaining services and securing sign-ups.
- Escalate to a senior attorney when needed.
- Review contracts with new clients and explain next steps.
- Follow intake processes to set up new cases.
- Inform the firm and assigned attorney team about each sign-up.
Requirements
- 1+ year as a practicing attorney (personal injury case experience preferred).
- 1+ year in intake or sales.
- Able to vet and research incoming cases against firm guidelines.
- Able to sell the firm's strengths, set realistic expectations, and earn the client's signature.
- Positive attitude, strong listening skills, and real empathy.
- Comfortable with technology and quick to adopt new processes.
- JD from an ABA-accredited law school.
- Active good standing with any U.S. state bar.
Skills
- Vetting and researching cases
- Sales
- Client communication
- Contract review
- Technology adoption
- Active listening
- Empathy
- Bilingual in Spanish (plus)
Experience Level
- 1+ year practicing attorney
- 1+ year intake or sales
Education Level
- JD from an ABA-accredited law school
About the Company
- At ZLG, we're proud of our skill, compassion, and commitment to helping people in need.
- We do things differently.
- We're innovative and use cutting-edge technology.