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Tailor your resume to this Customer Service Associate role.
Rezi rewrites your resume against B&H Photo Recruiting Department's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Customer Service Associate posting at B&H Photo Recruiting Department — free, in seconds.
About the Role
The Customer Service Associate handles all post-order inquiries via telephone, email, or chat, aiming for customer satisfaction through timely and professional responses.
Responsibilities
- Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
- Handles all questions relating to RMAs, pricing issues, carrier claims, order modifications, and all other post-order issues.
- Gathers all necessary information for inquiries requiring further follow-up and coordinates with support associates as needed.
Requirements
- Well-versed on all current company policies and procedures.
- Professional and courteous demeanor.
- Strong judgment with analytical problem-solving skills.
- Team player within the Customer Service Department.
- Works well under pressure.
Skills
- Very strong verbal and written communication skills.
Benefits
- Medical benefits
- 401K plan
- Employee discounts
About the Company
- At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website.
- Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
- B&H offers competitive salaries and opportunities to grow within a high-energy, low-attitude environment.
Equal Opportunity
- We are an Equal Opportunity Employer.
- All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
- We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
- If you believe you require such assistance to complete this form or to participate in an interview, please let us know.