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About the Role
The Operations Support Administrator provides administrative and coordination support to ensure the smooth and efficient execution of daily operations. This role involves maintaining operational records, coordinating schedules, assisting managers, and liaising with various stakeholders to ensure operational efficiency and compliance.
Responsibilities
- Provide administrative support to the Operations team to ensure smooth and efficient daily operations.
- Respond to incoming calls, emails, and operational inquiries, directing requests to the appropriate departments or personnel.
- Prepare, update, and maintain operational documents, reports, presentations, schedules, and records.
- Coordinate meetings, prepare agendas, record minutes, and follow up on action items.
- Assist with planning, scheduling, and coordination of meetings, training sessions, and other activities.
- Support recruitment by coordinating interviews and communicating with candidates and hiring managers.
- Assist with onboarding activities, ensuring new hires complete the required documentation and pre-employment checks.
- Maintain accurate records, databases, and documentation related to activities and compliance requirements.
- Support managers with administrative tasks, reporting, and follow-up on operational priorities.
- Assist with the planning, coordination, and launch of new lounges, working closely with internal teams, external partners, and airport stakeholders to ensure operational readiness.
- Prioritize and manage multiple tasks independently, ensuring accuracy and timely completion.
- Perform other administrative and operational support duties as required.
Requirements
- Minimum of 3 years experience in an administrative support role.
- Strong attention to detail and high accuracy in data entry and financial record management.
- Ability to manage high-volume requests and meet tight deadlines in a fast-paced environment.
- Excellent problem-solving skills.
- Effective communication and stakeholder management skills across operations and suppliers.
- Strong organisational skills and the ability to prioritise and manage multiple tasks simultaneously.
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Administrative software and programs
Work Type
- Hybrid
Experience Level
- 3 years experience in an administrative support role
Education Level
- Post-secondary education in business administration or a related field
Salary/Compensations
- Competitive pay
Benefits
- Annual bonus
- Group benefits (Insurance, RRSPs, etc.)
- Free parking
About the Company
- Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
- Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
- We believe that our people are what differentiates us from our competition.
- At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.
Equal Opportunity
- At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.
- We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.